Vantage Credit Union Cave Springs Blvd, St Peters

I had the pleasure to work with Ezell to buy my first car! He was over the top amazing. I appreciate every extra step he went out of his way to make to get me in my new car !

I received an email for refinancing an auto loan with them. I’ve had an account, credit cards and previous loans with them, so figure why not. They ran my credit causing my score to drop and never contacted me or returned calls or messages. My credit score is good so I know that’s not it. I will definitely be taking my business elsewhere.

Do not bank with these yuckos. I switched to a new financial institution but kept my VCU account in case stimulus money came in or tax returns or something of the sort. Long story short a few charges came through. They took three months to get ahold of me by snail mail despite having my email address and phone number. They really let the charges rack up so they could charge as many overdraft fees as possible before letting me know. For about $100 in charges $225+ were charged in overdraft fees. The virtual tellers are awful. No one seems to know what they're doing there. I have had multiple instances where I went in for something simple and couldn't be helped without setting up an appointment with an FSR. For example: I went in for a to date statement. "You'll need to setup a meeting with an FSR for that". No I don't. I used to work there. I know y'all can do that. I know how to do that and I don't even work there anymore. Jaime is uninterested in training her employees and undeniably plays favorites as some of the worst people I've interacted with (see: Lorena, who herself is snide, impatient, and outright rude to coworkers and the clientele alike).

EDIT: In reply to the Owner. There's a reason your branch has a low rating. Your employees don't use common sense. The account was locked when THEY falsely reported fraud. I offered to get my mother on the phone but lazy Andrea said no. Guess what the fraud department did.... they got my mother on the phone and cleared up the situation Andrea could have resolved in the first place. Your branch might as well close if you're not going to hire smarter people. ORIGINAL POST: My mother was in a horrible accident and put me in charge of handling her bills and affairs while she’s in the hospital. I took all her documentation to Vantage to perform her wishes. I answered every question the drive thru bank teller, Tiffany, had. Instead of explaining that she had concerns, lied and said she had computer issues and asked me to go inside. Ok sure no problem, I have nothing to hide. I go inside and the next teller, Tuesday, also created an issue in her head and instead of addressing the concern to me, she sends in Andrea. I explained to Andrea and Tuesday my mother’s situation. She said they couldn’t help or release funds even though I have all her documentation. I said ok let’s get my mother on the phone. She declined. I asked her to ensure me that this will not block her automatic bills nor lock up her account. She said it would not. Guess what, she immediately locked up the account after that. Please take some courses on how to have compassion and empathy for your customers. The amount of time my mother spent OVER THE PHONE verifying her account information and explaining the situation to the fraud department could have easily been done OVER THE PHONE with Andrea, Tiffany & Tuesday while I was in the bank. Use some common sense. The account is now fixed, no thanks to the 3 Stooges. I advise everyone to patronize with the many other credit union options in the area instead of Vantage.

Every time I show up to make a payment on my car loan the personal teller tells me that the machine doesn’t accept cash or checks, and to use a different machine. Problem is the lines take 25-30 minutes just to get that information. Also they don’t accept external debit cards so that is also inconvenient. VANTAGE MAKE USE OF SIGNS SAYING LANES ARE NOT ACCEPTING CASH/CHECKS INSTEAD OF MAKING US WAIT FOREVER TO FIND OUT. I am simply trying to pay you money and you are making it very difficult to do so!

Very, very, very disappointed in Vantage. I have been with them for over two decades, since way back when they were EECU. I always enjoyed going in and being able to talk and joke around with the tellers. I loved feeling like they really cared. I really hate the machines now. I feel very betrayed that this organization thinks having someone behind the a screen can be any where close to as personal and customer focused as breathing the same air. I don't like not having a teller in front of me counting out my money. I don't like the booths as you can hear everything being said from booth to booth and if someone next to you has even the slightest loud voice you can't hear what is going on with your teller. It's hard to hear through the phone set, too. And, I have yet to see the tellers I really liked. Where did they go? Right before they moved to this new location a teller asked me if I was excited about them moving. Had I known what was coming I would have told her definitely NOT. As a matter of fact as soon as I can coordinate with my work and get a new account open somewhere else I will be leaving Vantage. Vantage you have really smacked your members in the face. And, no it's not about getting used to the technology. It's about wanting to have human contact. Don't you all think we have enough damn technology affecting our communication as humans?

We have been a member since 1963. We have been courted by many banks. Vantage and EECU were always the most friendly and helpful. Since going to machines and tellers that can only give you cash in limited denominations, signing with your finger on a screen that is an awkward reach from a car window. Waiting for a teller to appear on screen. With all of this I am now shopping for a better place to bank

If you want personalized service at a credit union, this is NOT THE PLACE TO GO. There are NO tellers at this location, it’s all “ATM machines”. I wanted a withdrawal from my checking account and could not get it in $5, $10, $20 denominations. The “machines” do not have $10 bill denominations. I like it when the teller would count my withdrawal out in front of me, can’t do that here, they are NO tellers. Cold, impersonal, boring credit union. I’ll be closing my account here after I open up an account at a new credit union location. This place is not for me. I do not recommend this credit union!

I have been battling the flu and stomach cramps. I had to get money into the bank in order to cover my bills. It's Saturday, so I drag my sick self out and to the bank only to find that they had moved via a sign in the teller window. Luckily it was just across the street, but I received no notification of their change in location. I drive up to their impersonal ATM machine that has taken over an actual live person and begin following the prompts. Now the whole reason in which I rushed to the bank before they closed was for the sole purpose of NOT having to deal with an ATM but rather a person. I insert the cash into the machine as instructed and get a prompt that the machine was unable to read all of the money. It spits the bills back and sends another prompt that it was unable to return all of the funds. I count it and am missing $260. A ticket emerges telling me to contact my financial institution. I park the car and go inside. All of this is negating every purpose of my trip. Getting my money into the bank - didn't happen. Hurrying in order to speak with a human and use the money tube - didn't happen. Not having to get out of the car because I'm sick and not wearing a bra - didn't happen. I enter the lobby and see two women at a help desk. They don't look up, they do not greet me. I stand at the sign telling me that the line starts here. Still, no acknowledgement. One of the ladies walks passed me and goes somewhere in the back. Shortly thereafter another customer enters and the remaining employee snaps to attention. She greets her, welcomes her, and starts leading her to the service desk. I spoke up and said "Um, excuse me, I was here first." I get an "Oh, sorry. I thought you were waiting for a teller". I go through what happened and she calls over the manager, whom happens to be the other lady that ignored me. She says something about a discrepancy report and leaves. The other lady walks me back to Lorena to make this "report". Lorena asks the typical questions, blah blah blah. I am then told that it takes up to 10 days for the discrepancy and a refund. They will have to balance the machine and I guess confirm my story and the amount. I get that, but come on. My entire experience was an inconvenience. Vantage decided to do away with the personal and friendly banking experience in lieu of "technology". This technology is cold, sterile, and obviously, not without flaws. I am now short $260 to feed my kids and cover the necessary expenses of everyday life for up to ten days, ten days that I CANNOT afford to lose, because Vantage's new high-tech "smart" machine could not read the bills (the only job it has) and ate my money. If I had taken that money from them you can bet without a doubt that I would be sitting in jail right now. How is them stealing from me any different? I tell Lorene that I still need to deposit the remaining funds and she tells me I'll need to go to a teller machine. PTSD anyone? Where is the customer service? What happened to going out of your way to satisfy the customer? She should have offered to take the cash and make the transaction rather than shooing me off to use another ATM machine. You know, the thing that started this whole mess. Thank the lord it didn't lose more money or I would have been even more up a creek. Once all of this is settled and I have my stolen money back, I will be yanking mine and my children's accounts from Vantage. It really is a shame.

I joined many years ago. It has gone down hill quickly. No more actual tellers. Instead you talk to a screen. The Vantage app is horrible. I have a savings account at Commerce Bank and considering switching over.