VanDyk Mortgage Corporation Byron Center Ave, Wyoming

This would be my first time buying a house on my own. I had tried to work with this company because they helped get my mom a new house. So I thought why not give it a shot. I was told to talk to the loan officer Pamela, she told me to send all these documents and when she emailed me the list that same day I got right to sending her what she’s asked for. I had some issues about certain documents also had a bunch of questions to ask. Not only did she not answer my phone calls, she wasn’t answering my text messages (mind you she said that I can text her or call if I had any questions) I would at least take 4 days to hear something back from her. The lack of communication and the lack of making me feel like a priority with helping me purchase a house is beyond me. No compassion. I shouldn’t have to feel like I’m chasing you around to get my questions answered. I could have been working with a different person who is very eager and prompt to help me out with any questions or confusion. One thing I do not appreciate is having my time wasted and this encounter with Ms. Pamela was most definitely a big waste of my time. 0/10 would not Recommend!!!

Pamela and her team are just phenomenal. She was available for questions whenever we had any, no matter the time of day. Her knowledge about MSHDA is unmatched. We couldn't have worked with anyone better. Highly recommend.

Great experience, Tom Webb is fantastic! If you need a Refinance for a lower rate or are buying your first home. Call Tom, he’ll get you taken care of.

88 day closing. EIGHTY-EIGHT. As a lender, if you are that far behind or the product a buyer qualifies for is that far behind - expectations must be set to the buyer & buyer’s agent so that they can manage the listing’s expectations & make the proper decisions accordingly. Communication was sub-par, at best. As the listing agent, I only received emails two weeks before closing. At 2:15pm on the day of closing with closing scheduled for 3pm, the title company still did but have the package from the lender. The title company was gracious but had to rush to finalize their CD because the lender was so late to send it. Closing was delayed an hour, but after 88 days any delay or forcing another party to rush due to lack of execution is completely unprofessional and unacceptable.

Julie Bacon financed a client I referred to her recently and did an outstanding job! I appreciate her efficiency and attention to detail without boring me with unnecessary updates every 5 seconds. Nice job! And thank you.

Very professional and friendly staff! I was in a chapter 13 bankruptcy and they were the only lenders willing and able to help me getting into an amazing and beautiful home. Tom and his team are hands down the best.

Simply lovely to work with! Highly recommend!

Amazing! Outstanding customer service from a Team above all others!! Thank you!

Tom was amazing at keeping everyone informed and going above and beyond to keep things on track. He worked hard to get all questions answered!

Julie did an amazing job, any time a problem popped up she took care of it immediately