Value Pawn & Jewelry Atlantic Blvd, Jacksonville

My favorite loan shop...the employee are great...

Crystal was extremely helpful and very professional , highly recommend her and her knowledge put me at ease.

Value pawn on atlantic was a great help they get u the money u need and very polite crystal helps us with all our pawns and we are always satisfied

I was there for over half an hour and left dissatisfied. Things to work on: 1. Don't tell someone incorrect information about a product or service you carry unless you know the answer. It is okay to say "I don't know." It is even better if you follow up with, "but I can find out for you." Being over $100 off about a price or having the completely incorrect service provider for a phone matters when you just told the customer something else. 2.Greet every customer that comes into your store. Even if you are busy, MAKE time to let them know you will help them as soon as you can. This is just common courtesy. This should be a given. 3. In retail, customer service is a HIGH PRIORITY. This ALSO should be a given. You have to interact with people. That means NOT ignoring them, NOT making them feel like they are the less important than your inventory, and NOT presenting yourself in a negative manner. (ie: bad body language, lack of eye contact, short response answers, flat tone of voice, ect....) On my way home, I found another Value Pawn with two lovely gentlemen that were wonderful and VERY helpful. My experience hasn't been terrible at all of them, but this specific location has PLENTY of room for improvement.

They are always nice, and a professional staff. Never have walked away disappointed!

In times like these when you have to rob Peter to pay Paul it's nice to have a friend in the business! Thanks for making the pawn process painless!

Mr. Anthony was so funny helpful and down to earth great guy great business.

Great atmosphere over here Anthony Crystal staff are amazing.

They'll say one price then another then treat you poorly if you want a minute to think about how bad you're getting screwed over. But I will say it beats trying to sell something online (offerup,craigslist). Sure you can get an extra $20 doing it by yourself but to me it's not worth the hassle.

Amazing service and great quality!! Prices are affordable and products are reliable