Valley Land Title Co W Cano St, Edinburg

Mr. Miller, Immediately upon receipt of your comments, we promptly reached out to our staff who handled the closing. It is important to us as a Company that we provide a service that makes for a positive experience for our customer while assuring that our staff did all that was in their ability to do taking into account the facts of the situation. Lender funds were received and confirmation sent to our Company shortly before 3:30 p.m. on the day of closing. This is important because the cutoff time to send wires out, which take time to process, is 3:30 p.m. With some banks it may be earlier. Our offices were closed Thursday and Friday in observance of Thanksgiving. Under the circumstances, the earliest date to have cut checks and wire out monies was Monday, November 30th. Please know that title agents in the State of Texas are not permitted to maintain escrow funds in an interest bearing account. We in no way profit from monies received that are in an escrow account. In reviewing this transaction, there was a 1 day delay in funding this particular file for extenuating reasons that under normal circumstances do not occur and were beyond the staff’s control. It is important to our Company that we make up to you the one day delay in funding and will do so. Thank you for the opportunity to address this matter.

Thank you Mr. Pulido for your 5 star review and kind remarks. We are extremely happy that you felt comfortable and secure in our Edinburg office and we are equally as happy that Stephanie Garcia and the VLTC Edinburg staff were able to answer your questions and help you in the process of purchasing your home. Thank you for choosing Valley Land Title Co., we hope you will consider recommending our company to your family and friends. Congratulations and best wishes from all of us at VLTC.

Thank you Leila for your 5 star review and your kind words. We are extremely happy that Stephaine Garcia and the Edinburg team go above and beyond for you and your clients. We are happy to partner with you to help and achieve your customers dreams. We hope you will consider recommending our company to your family and friends. Thank you again!

Thank you Madison for your 5 star review! We are extremely happy that our Edinburg staff were able to accomodate you and your work schedule as well as explain in detail and answer your questions in the process of purchasing your home. Thank you for choosing Valley Land Title Co., we hope you will consider recommending our company to your family and friends. Congratulations and best wishes from all of us at VLTC.

Thank you Nora for your kind words and the 5 star review. We are extremely pleased that our VLTC Edinburg team is providing you with excellent service and going that extra mile. We aim to please and strive to do our very best. Thank you for your business and your friendship.

Ms. Ramirez, thank you for taking the time give us a 5 star review! We are extremely happy that you had a great experience with Dina Leal at our Edinburg branch. We are so happy that she was able to answer your questions and provide you with a smooth closing. Thank you for choosing Valley Land Title Co., we hope you will consider recommending our company to your family and friends. Best wishes!

Mr. Ramirez, Thank you for the 5 star review! We are extremely happy that Stephanie Garcia & Neyda Ramirez were able to assist you with your closing by keeping you informed throughout the process. Thank you for choosing Valley Land Title Co., we hope you will consider recommending our company to your family and friends. Best wishes!

Ms. Ochoa, while we certainly understand your frustration, please know that when our office works jointly with another party that is closing one side of the transaction, which in this case, it was the Buyer who closed with an attorney, we are unable to fund until monies are received from the Buyer's Attorney. On the Buyer's side there was also a Lender to which the Buyer's attorney was submitting final documents for funding. Depending on the Lender, it could take a few days so that the Lender can review the Attorney's package, fund to the Attorney who then funds to VLTC. This is a normal process in funding a bank loan. While we know it can be frustrating, rest assured that as soon as VLTC does receive funds, we proceed to disburse. While we cannot control all aspects of a closing, we make every effort on our part to not cause our Customer undue delays.

Mr. Leal, Thank you for the 5 star review! We are extremely happy that Stephanie Garcia and the Edinburg team were able to assist you with your closing. Thank you for choosing Valley Land Title Co., we hope you will consider recommending our company to your family and friends. Best wishes!

Ms. Sanchez, Thank you for the 5 star review! Congratulations on the sell of your home. We are extremely happy that you had a great experience with Ruth Peña and the Edinburg team and that they were able to assist you with your closing. Thank you for choosing Valley Land Title Co., we hope you will consider recommending our company to your family and friends. Best wishes!