Valley Federal Credit Union - Main Office E Price Rd, Brownsville

Unethical, unprofessional & rude!!! There is no customer service! Worse place I’ve ever banked with!!! I would not recommend this FINANCIAL INSTITUTION to friends, family or anyone! If I could, I would give this a -5 star rating & even that would be too generous. Please do not waste your time here, find a better place you can trust with your money.

Was given one rate of 3.9 84 months no down payment on Friday with the option to sign loan Then on Monday it was changed to 72 months 3500 down with really no explanation cause nothing had changed same car same credit score members beware spoke to loan officers and VP at the credit union and was not helped or given any reason. Blessing in disguised ended up getting a 2.9 75 months at Army Navy

terrible customer service especially lupita. very rude

My first time going to that bank was a horrible experience the front desk lady was nice but when I walked in with the sales rep she didn't even present her self It looked like she was in a bad mood she wouldn't even acknowledge me the whole time I was in her office I've never had an experience at a bank like that very disappointing and unprofessional and I will certainly not be returning. What kind of place is that? Just go to Wells Fargo or Chase real banks, where they do appreciate customers and people.

This bank is garbage, they pretend to care about there clients but all they care about is getting the most money out of there customers. Also there skip a payment scam is only to extend the life of your loan and charge you more interest in the long run. Management is horrible and when you do need help on your account they talk to you like your one of there children.

If there was a negative 5 star i would rate that one. VFCU on price rd doesn’t even deserve my one star. I went to go sign up to speak to a representative and I waited 30 minutes! Only because I left was it 30 minutes! I was the only customer out on lobby, all the representatives offices had personnel but they were too busy cracking jokes visiting each other at their offices making fun about lobby waiters like me. I literally herd representatives laughing making fun cracking jokes about waiting! They acted so cocky prideful and rude passing right by me not even acknowledging I was there waiting on them. I obviously was not important to them at all. At Wells Fargo represenatives always go to the list and always call the next person and acknowledge me waiting in lobby and let me know someone will attend to me soon. I was the only one on the list at VFCU!! I think bankers and representatives didn’t want to work this day. Every one of them sitting behind their desk at office while some of them got out to crack jokes about waiting in front of my face! I couldn’t believe it was happening the least they could of done is tell me someone else would assist me soon! Oh and this rating is for the banker representatives not the lobby assistant or the tellers. The lobby assistant was very great at her job as well as the tellers they are always very helpful. The lobby assistant gets a 5 star, but these other idiots get a——5 star. I am a member there but a few hundred dollars left to pay on my loan w VFCU and I’m closing my Savings account w them forever. And to think that I was considering making them my primary bank is a joke now! I’m so glad I never made that decision. I will never have anything to do w that bank again. The last time I sat in that lobby previous to this complaint was a year back I seeked help w VFCU and I got help 15 minutes later but the complaint is that the representative judged me on some things instead of just doing her job to apply me to the loan I was interested on. She was very rude even my wife said she was bad. Like I said my wife and i were considering making this bank our primary but not no more. Now I’m closing anything I have w them so they can continue judging others and cracking jokes about people in necessity waiting in their lobby.

Worst customer service ever! Patty and Melva from Brownsville are very rude in person and over the phone. They are rude and sarcastic and have no sense of customer service and how to treat a person or a customer. From all my years having chase and Wells Fargo this is the first bank that has made me regret opening an account and even stepping foot in their branch.

Very rude people, horrible costumer service, don't even try to complain, their CEO doesn't care to even speak to her clients. My advice: don't invest your hard earned money at this bank they will not appreciate your business. The attitude and incompetent rude behavior is only a reflection of the leadership at their branch on price road.

They never answer the phone... I always have to waste my gas just to go ask a question

Place could be better. They have a lot of old timers working their. People who are stuck in the 90s. Bad customer service and like one of the reviews. They do make fun of people and make jokes while customers wait.