Valley Credit Union Mission St, Salem

It is always a great experience working with this bank for our financial needs. They are fast to respond and easy to negotiate with. Thank you Lauryn who made our application very easy and fast.We appreciate the help extended at the time we needed it the most. I hope in the near future we can get a home loan from you. I recommend this bank to everyone who read this review so they get to share a great banking experience as well.

Continuously the best place I've ever banked. I have tried other credit unions, and other banks, but this place really is the best if you live in the Salem area. I have been with them since 2011 when I opened an account after joining the Army National Guard, I honestly feel its the safest bank for those finances to go to, and at the time I didn't know much about USAA, plus I really like having local banks that I know I am talking to when I need assistance. Even when I've had to dispute transactions, or need some financial advise, they've had my back. I've had several loans with them over the years as well and they offer great interest rates to their members. You can personal service, and much of the staff has been there for as long as I can remember. Thank you so much to their team for such great service.

Very satisfied with the CU and the customer service. First time applying for a loan with the CU. Lauryn Help walk me through the process and explained everything so I would understand it. Made the experience very nice..I'd recommend this CU too others

I was looking for a small credit union with personal service when I stumbled into Valley Credit Union. The two ladies I dealt with treated me like royalty. I have moved all of my accounts to Valley. I am so happy to have found them.

Awesome place that cares about their members financial needs.

This is a terrible CU!! I would not recommend keeping your money with this CU!! Changes were made to an IRA and they have sent out incorrect 1099 R three different time. These 1099 Rs are reported to the IRS. It is mid March and my issues are still not resolved. How can a CU make these types of mistakes. They may make mistakes with your money too!! This is very serious!

I've heard wonderful things so I decided to take my son there to open an account and also apply for a small loan for a car. They were all so helpful. Jennifer was so helpful, polite and walked through every step with my son. As parents we want to be with our child when making important decisions and I just sat back and felt very comfortable with Jennifer and my son talking and me not interrupting 😂😂 I have two more boys and I will be taking them there when the time comes. You and your family are in good hands. I can honestly say, I have never felt that way towards any type of eshtablishment but this one. Thank you Jennifer for all of your help.

I had a loan with the credit union that required them to hold the title to my vehicle. The vehicle broke down and is now only worth $350. In order to release the title, my grandma came in to cosign the loan with me that was talked up by Chad as being a good offer and almost the same interest rate. I went from owing 11% interest to 16% which cost me 100s, basically the value of the beaten up truck. I went from owing less than $3000 to owing over $3500.

I have a loan for an Trailer. I purposely add a little to my payment every month to help pay it off sooner. a couple years ago I saw that they were adding the money to my savings instead. I called them and they fixed it. I just checked recently and they are doing it again. The first time I found this I asked if I would get the interest back I paid I was told no. Here we go again. I may have to refinance somewhere else.

Very helpful staff. Recently I was in Costa Rica and I was experiencing difficulties they resolved my problems immediately. I had to call a couple of times because of 2 different situations due to differences in currencies. I so appreciated the efficiency of the staff.