UW Credit Union S Grand Ave, Sun Prairie

I have had this bank over ten year and I love them. The staff is so friendly and always willing to help and have never made me feel uncomfortable. Get new cards the same day and no over draft fees. This is the best bank and will always stay where I feel the love. Thanks UWCU

I love doing my banking here. They have been super easy to work with every time I need anything. Rates are great, online tools are fantastic, and the people are friendly (and great listeners).

WUSA 😊 ***** Thanks and sincere appreciation to all the service members at the Sun Prairie branch UWCU. Because all my inquiries, questions and concerns, you all showed tack, patience, and genuine support 😀 WUSA... I'm able to relax a little better with you all's support

Trigger warning- TMI. This is a complaint, but I know there’s nothing they can do about it. They are operating solely through the drive-thru and appointment only in the lobby, completely understandable. But, I just started taking a medication and it’s not sitting well with me. I begged the teller to let me inside just to use the bathroom... it was an emergency...they said the bathroom is not open to members. I could not wait any longer, so I stepped out and puked in the parking lot. It was embarrassing, and I’m sorry to anyone who witnessed it. I totally understand the COVID policies in place, I just wish there was a little more compassion in the world these days. Running in and out of the bathroom would have been minimal exposure for the employees inside, and of course I would have washed my hands. But again, I do understand the precautions are necessary and I’m not the exception. Sorry I puked in your lanes.

Ashley Bergren explained to me that I can not be qualified for a loan with a high 700 credit score because my dti is 50% and can not count my commission income after my salaried income because i haven't hit the 2 year mark although I've been in commission sales for 5 years... When i asked if a qualified Co signer would help she told me no. When i asked if reapplying with a lower loan amount she said no. When i asked for the decision in writing she said no. When i asked what i can do she tells me put down $30k. I will be closing my bank account here and always referring against UWCU from now on.

I was the first customer there when they opened in Sun Prairie and they have always been very friendly and professional in my transactions. This credit union is exceptional when it comes to fair treatment of its customers.

Why bank anywhere else? They have been my bank of choice since I moved to Madison in 1990. I have had many loans with them. They sell off mortgages but keep vehicle loans in house. I had my credit card compromised recently. They caught it, they called me instantly. Companies talk a big game about security. UWCU is definitely leading the way.

Horrible service at drive thru today. I sat in lane 3 for almost 15 minutes while lane one and two moved thru 2 people. I got the excuse they were busy, which I understand, however I was ignored. So can’t accept that busy was their excuse. I even tried to write to complain and that didn’t work either. No one paying attention to customer, and reflect poorly on their service. Great bank poor service.

So happy to have them I was with them since I was 18 and I left them at one point due to a move and being so young and 2-3 years later I went back and they reactivated my orig account. I will never go anywhere else for a checking account. #LIFELONGCUSTOMER

Always very helpful for me needs.