UW Credit Union Mckee Rd, Fitchburg

Even though I came 15 minutes before they closed on a Saturday, DJ was super friendly and patient and helped me get some documents and accounts updated. He also reminded me I could get free checks printed since we were out. He faxed out all the forms I needed mailed as well. Thanks so much!

I have always had a great experience every time I go in. Colin was very helpful in not only opening a new joint account in addition to my personal account but he answered several of my financial questions and even offered a few suggestions to increase my credit score!!

Perfect service for opening accounts and getting a loan. ATM is sometimes always backup though. Very Grateful for all the bankers and staffs.

Great place to bank, low fees great service convenient

Very happy with my service today! My teller was very nice, a pleasant encounter in running errands in mad town. Unfortunately there was a mistake made, and my entire paycheck was deposited into the wrong account! Oh no! I called them up and they jumped at the chance to fix this mistake with an apology and a great attitude. They had it fixed in a matter of minutes without making me come back in. Mistakes happen to the best of us, it's how we go about handling them that shows a businesses true colors. Good job!!!

I'm giving this a 4 star rating and not a 3 because the employees are always so friendly and helpful. I have had several experience where things that I was assured had happened didn't, including a card not being cancelled and a credit card application not processed. The issues I had were when I went to the bank in person; I've had no trouble with online banking.

Laura Frisque and Todd Merow took great care of me with my recent rapid-refinance. They took the time to listen to me and had thoughtful recommendations for my unique situation. They effectively moved the process along through each stage and made it very easy for me.

The coin machine was down and the lady with long black hair at the front desk told me I could not turn in any of my money so I had to go to a different location. Such an inconvenience, especially since I have turned in my coins without the change machine before. Very poor customer service and I will be going to a different location from now on.

Review is for Tim Schiefelbein, CFP®, Financial Consultant at UW Credit Union. Every encounter I have had with Tim has been great! He takes his time explaining things, is kind, and shows a genuine interest in my financial stability. Thank you Tim!

Called to get information on opening a new account and was told that if I wanted any information that I would have to go online as she was not able to tell me anything. TRULY AWESOME CUSTOMER SERVICE!!!! I will not be putting my money in this bank for them to make more money from my money if they cant tell me anything but GO ONLINE