Utah First Credit Union 100 W, Provo

These guys are rock stars!! I have never had a better banking experience!! Friendly, professional and will help you with all your banking needs!!

While on a call with a representative I was shamed for using Klarna...and I quote "What's Klarna, is that where you pay as you go...Oh, they're just horrible." The way people spend their money is NONE of the banks concerns nor should people be shamed for how their money is spent.

Easiest account opening ever! Customer service is excellent. CSR's are knowledgeable and helpful and nice. Wow...I so appreciate being treated well at a financial institution. What a rare treat, to be treated politely and respectfully. Thank you Utah First.

Aline was amazing! She answered all of my questions and made sure that everything was up to date on my account and was extremely professional and nice throughout the whole call.

This was my first experience working with a credit union. The banker I worked with was pleasant enough, but showed much incompetence throughout the process, and ultimately was unprofessional. Several factors that would affect my loan rates and ultimate ability to purchase a car were not disclosed to me, ending with me choosing to do business elsewhere. I received a call from the banker telling me that I had been approved for my loan with a 3.25 percent, and that I needed to bring in the sales contract when I decided on which car to purchase. On bringing in the contract, my rate was pushed up to 5.5 percent (because of the year of the car) and my loan was cut in half (because of the car's title). Neither of these facts were made known to me when I was told I was approved for the loan.When I expressed my frustration with this, I was told that they "assumed I had known, seeing as these are common factors when receiving auto loans"; whether or not that is the case, I was initially lead to believe that I would be receiving financing for the car, but after signing for the car I was left to pay for half of it myself. I did not have the resources to do that (that's why I went for a loan in the first place). I am very disappointed with my experience here, and I suggest that UFCU take more consideration for their client's situation so that they don't get their clients into serious financial trouble.

Oh my gosh!! The BEST experience ever! Refreshing to find CU that looks at the actual customer and circumstances! They don’t see you as just a credit store. Jennifer Taylor is wonderful-absolutely goes the extra mile!! Best CU ever!!!

Great customer service! Literally I never have to wait long to get answers I need.

Spoke with Tyler he was so helpful working to help figure out a wire delay

Aline was fantastic, followed through with a call back, and delighted me with excellent customer service! Love Utah First!

I have been having a hard time being able to open an account with a credit union due to an ex who stole my card from a previous credit union i had and made me overdrawn I put in a request to Utah First Credit Union and I was so happy to know I GOT APPROVED! thank you so much for helping me get back into a credit union