Utah Community Credit Union (UCCU) E 800 S, Orem

I was horrified while opening a new account. I noticed the guy who was helping me, kept stifling a little cough. At one point, he took off his mask and sneezed. To which he said excuse me, “that’s definitely not something you want to do into a mask.” In fact, that’s the most important time to do “that into a mask.” I get it, it’s gross, but it’s even grosser to spread your germs all over everyone else. Carry a spare mask, but don’t make others suffer the consequences of your sneeze. Be responsible for yourself and considerate of others.

I stopped banking here years ago for reasons I won't get into. They are however, for the most part, wonderful to work with. My father has banked here for most of his life and has had a great experience with them.

Their atm didn't make my deposit and bankers said will take up to a week to get my money back. After like 5 hours they got in contact with me saying that my deposit has now been deposited into my account.

UCCU is always great to us. Sometimes there is a wait for a loan officer but what financial institution doesn’t? They’ve helped us save a lot of money at this location.

Transaction through the drive thru. I felt like I was interrupting the girl from her Facebook scrolling. ALL she said was how can I help you. I noticed she was done by the sound of the drive tru door opening. I look up at her and she's on her phone without her headphones. Ok..... I usually get asked is there anything else. Nop. Nothing. That was that. I was confused if I had to sign something or what. A little knowledge of customer service would go a long way. I felt like I was interrupting her.

Two employees asked how they could help me, then one said he was leaving in 10 minutes so I’d need to wait for someone else, and the other said that it would take a long time, so he would help someone else first. I sat there for 25 minutes as I watched another employee and the bank manager shoot the breeze for a long time before one of them finally asked if I needed help. Turns out, once they helped me, it only took 2 minutes.

Excellent customer service and professional on all levels.

My family has been UCCU for a long time and I have heard a lot of good things about UCCU so I decided to join as well. Great service and can’t wait for what is to come!

This is the worst location I have been to. The teller was condescending, and made inappropriate comments about my current financial situation. When I had questions about a policy that I was unaware of, he was extremely rude. The personal banker I spoke with was short with me, unprofessional, and claimed that no one at that location could help me with my question and I would have to go to another location.

The branch manager personally called me to tell me my written review of them was rude and unappreciated. Hahaha I've been banking here since I was 10. Funny that you're willing to lose a customer and his family over something so small