USU Credit Union E 1000 N, Logan

My wife and I set up an auto loan with Addie was a very smooth and easy process to work through. She helped us get everything set up and was very clear about any points we needed to understand.

I worked with Rachel on an auto loan. Starting from getting pre-approved all the way through finishing the paperwork she did amazing. Responses were quick and informative. The process was very easy and happened very quick.

Rachel S. at the 1000 N location was GREAT to work with on my auto loan. She really went above and beyond to make everything as streamlined and as low maintenance as possible. All my questions and concerns were answered in a matter of minutes via email. To my surprise, I even ended up with a lower APR than I was expecting! 5/5 would love to work with her again.

I've been a member of the credit union since 1988. Always very pleasant and easy to work with. Very nice people and I've never had a problem with them. I feel like they always have my best interests in mind and will continue being a member for years to come.

Very fast friendly and thorough through my entire lian process. Will definitely return again.

Great financial services! All my loans have been granted with very competitive rates. I definitively recommend this bank for any financial needs. Thank you USU!

Best loan approval process I’ve ever had on an auto loan in 20 years of having auto loans! Rachel was very speedy and worked to get my application processed quickly in the timeframe I needed.

USU Credit Union has always been great to work with. Brittany is very knowledgeable, helpful and amazing. Highly recommend.

I applied for a loan on line, it was very simple, it was done the next day. Rachel was great to work with, I would highly recommend this to anyone.

I recently closed my account with Goldenwest. I have been very frustrated with the customer service I received. At the beginning of January, I received a call from Bonneville Collections Agency notifying me that I had debts that-- if not paid-- would affect my credit. Alarmed, I called to get more information and was told I had a negative balance on my debit card. After checking my account, I realized I accidentally overcharged my card at a gas station for $17.13 and $16.45. At the time, I knew I didn't have any money on my account, and never meant to use that card. In addition, Goldenwest applied a "courtesy charge" that allowed my transaction to go through but tacked on an additional $22 for each transaction-- more than the original charge price would have been. This was a simple mistake and should have been easy to fix had I known about it. Unfortunately, since I had accidentally used the wrong card, and forgotten about the transaction I didn't realize what I had done. I would have appreciated any form of communication from Goldenwest before being sent to collections. When I got the call from Bonneville, I was confused and surprised to hear that I had debt outstanding. I had not received any email, phone call, voicemail, or letter notifying me of what happened until I was sent to collections. After visiting the branch, I was informed that the "courtesy charge" could have been waved, but again, there was nothing they could do because I didn't come in sooner. This misunderstanding could have been fixed and set right with a simple phone call, or letter to inform me of my mistake. Instead, I was charged $87.49 to close out my account three months later. I appreciated the teller that helped me. She was very kind and knowledgeable about my situation, but she wasn't in a position to help me. Every other bank I've banked with has been very good at communicating and understanding different circumstances, and I was disappointed with the lack of customer service at Goldenwest. I have learned a valuable lesson and will not be in this situation the future.