USALLIANCE Financial Atwood Pl, West Haven

I've had U. S. Alliance since they were West Haven Fed. Credit Union. They were excellent. Then they were taken over & they are still good. The only thing is there is only 1 branch in Ct. & the 1 atm. Although a few other C.U.s honor the card. So it's up to u how that would work for u ?

Kudos to star employee Loren (New Haven, CT) for helping me coordinate a last minute wire transfer to correct an issue caused by my other bank. I was very impressed with Loren and would highly recommend this bank as a result.

Excellent service went to use the ATM machine and no money came out but it deducted from my account so I went in the west haven branch where this wonderful lady by the name of myah was so much help she made it her priority to make sure I got my refund and thanks to her I got my money back the next day thank you Myah

So I couldn't use my ATM card to do any transactions. I first called the number on the back of the card and got the response of "oh I don't see any problems with your card and your account isn't locked. Please go into a branch or call member services." I went into a branch and they basically told me the same thing but kept insisting that there wasn't a problem with my account. I finally call member services to be told oh you were late on your credit card payment so all of your accounts have been locked. Wait, I made the payment over a week ago and my accounts are still locked. So now I'm being told yeah you did but I can't help you, you have to call back at 8:30. Time to have all my money going to my other account. The only reason I had this account was because I got paid on Wednesday instead of Friday.

I went to cash a check and they said the check couldnt be cashed i could not get my money. Not helpful at all

I wouldn’t recommend trying to deposit your money at their ATM . The employees seem nice at first but gives false information. I went into their office during opening hours to see if they could help me with their ATM problems because the machine was unable to deposit nor return the cash I put into the machine, but the employee was too quick to say , if you fill out this form you’ll get your money at the end of the day. It took them 10 days to even call back. That’s just outrageous!!!

Awesome place to help manage your money! Randall and the other reps are friendly and helpful!

Great place do bussiness. That for sure!!