US Auto Sales Manchester Expy, Columbus

USA auto sales gets no stars from me. The phone customer service is very aggravating. Everytime I call it's something different. I've made payments and these people still turn my car off. I've had to leave my car at the job over night because is their mistake. I've also had to sit in the heat with my kids in the car because they didn't send a code to their car. Their employees need more training. At this point I really don't care if the vehicle effects my credit I just want to take it to the dealership and throw the keys through the window!

Traded in our 04 Explorer almost 2 years ago for an 06 Jeep Commander. Just recently received a call from our car sales woman LISA saying we could trade the Jeep in if we wanted. Within 4 days I signed papers and drove off their lot with our new 2010 Suburban with NO money down. We are given time and a split payment for our trade in! Lisa and Russell are the best and when my husband and I are ready for another vehicle US Auto Sales is the primary starting pointing!!

If I could this company zero stars I would. I purchased my car on May 18, 2018, and less than five days the engine went out, brakes were failing,key fob would not respond. I called complain and to see what they can do. I was advised by Russell: "It is your responsibility to make sure the car is fine and its not our fault. We may waive the deductible. We cab reimburse up to $35 for a rental car. After I advised him he sold me a lemon he stated he will never assist me again" After getting of at 6pm i called and spoke with a rep Dwight. I explained the situation, he became irritated while on the call and stated Russell was in a closing, and to callback. I advised that I will hold he became irate and said he would transfer me to Russell. Instead I spoke with Randy. I asked for the manager again, and that this is horrible customer service response: "We do not service customers once we sell the car that is it. We dont care and its nothing we can do. Russell is not going to speak with you" he placed me on hold for 10 minutes. I had to speak with a different office to file a complaint with Veronica. POOR CUSTOMER SERVICE, CARS ARE USELESS, AND NEED TO GO OUT BUSINESS. I plan on following up with BBB, a lawyer, and with the state of Georgia. This is not how a company should conduct their business!!! I will make it my goal to make sure know one else encounter this experience. UPDATE THEY HAVE COMPLETELY STOLEN MY MONEY ADDED A REPO TO MY CREDIT VERONICA LOPEZ AND RUSSELL WILL NOT ASSIST AT ALL. THIS COMPANY TAKE MONEY AND WILL NOT REFUND ANYTHING!!!!

I wouldn't give this place a 1 star. The fact that I can not return a vehicle after less than 24 hours of having it is sad. Go to carmax or somewhere else if you want great customer care.

This make my 2nd purchase from US Auto and I had a great experience each time. They take good care if you and try to keep you within your budget. I always recommend you guys. Thank you again for my new car

US AUTO SALES suck!!!!! I've had my car since April 30th and every two weeks since then my car has turned completely off and I made sure my payments were ON TIME! I take it to the repair shop and each time it's something different wrong w my car. They have replaced my alternator, my battery TWICE, Added a side note to my payments to pay for a INSTRUMENT CLUSTER and here we are again WITH NO CAR . I'm in my 5th month , today is Sept 13th, 2018 and I feel like I've been stolen from . My car is a 2014 Chevrolet Malibu with ONLY 54,000 Miles and it is at a Chevrolet dealership repair shop and they cannot figure out what is wrong with my car at all . I'm convinced it's something placed on these vehicles to fail . I cannot get in touch with anyone at the headquarters of US Auto sales because they avoid my calls every day and even managers are very rude and nasty. I would NEVER RECOMMEND ANYONE TO GO TO US AUTO SALES !

The most irresponsible bunch of people I've ever dealt with in life. My car shut off twice because one of the csr's "forgot" to process payment leaving me stranded. No one is ever on the same accord and nothing is ever notated. This place is a dump, please run!!

They are ridiculous. Have had my car from them a year and had no problems until now. My husband went and financed a truck with them and they have hounded me to death. Was told at time of purchase that they would set up the accounts one one week and one the other because I couldnt afford both if them the same week. Well that was not how it was set up. They have harrassed me and my husband at least every 15 min. This was even after I called to setup the payments. Then I call this morning to make a payment on both of them. They were only authorized to take both payments out and instead they took an extra payment out and when I called they said it was going to take a week to put it back, because there is a process you have to do. I have a process too and it's not to do business with them anymore and I sure as hell wouldnt recommend them to anyone. They suck!!!

Just purchased 2014 Chevy Cruze at Columbus GA,locationn three weeks agoand vehicle has had so many problems. Car was taken to their mechanic and been without vehicle for two days still not fixed. I have called service Dept manager in Atlanta not even a call back. I will.not recommend getting a vehicle here ever again. Been calling and seem like nobody trying to resolve the issues.

My experience there was amazing and the customer service was excellent. Thanks to Randy Williams who's a great sales rep with great communication skills and the hospitality was on point. I would suggest anyone to him. He's great!