URW Community Federal Credit Union Commonwealth Blvd, Martinsville

This is the worst customer service not just from thisocation but all URW LOCATIONS its almost like they have been trained to be rude. You ask for a managerabd they are obviously too friendly with their associates to rhe piint if there being no coaching to how importantthe customers are and the service they give. Management should be able to handle the disciplineand have the discussions needed to keep the staff from causing us to move our money i will be there first thing monday morning and be going to state employees

Worst bank to deal with when it came to loans. Took me five 5 days to make a payment because no one would answer the phone. After I finally reached someone Beverley stated I didn’t try hard enough, that I could have used the app. How? it didn’t even have an option and never would let me login in. When I was in the process of selling the vehicle even the other person had problems getting them to answer. Texted a number that Beverley gave me and she stated to leave a voicemail. That’s unprofessional especially when a dealership is trying to do business. I made it known and they said they will not be using that bank for financings.

Always a pleasure banking with the friendly & professional folks at URW!!! Would not go back to a "bank" for anything!!!! LOVE MY COMMUNITY credit union!!!

Absolutely the worse customer service I have ever had!!! I switched banks.

Rude and condescending. It's OK to say no but don't be a jerk about and mistreat customers.

Can not get anyone when you call