University of Kentucky Federal Credit Union Sir Barton Way, Lexington

Very competitive rates and a team that operates in the best interest of the member. I had the opportunity to finance a few investment properties with the commercial lending team and look forward to our continued partnership.

Have been with this bank for over a year now, no bad experiences. Trying to get someone on the phone is rather difficult however. All of my in person experiences have been very pleasant.

They are always friendly and fast with my car payments. I refinanced my car here and they went above and beyond. I also have my mortgage here and highly reccomend them.

Worst bank I’ve ever had to deal with once my loans paid off I’ll never come back wait half a hour to even talk to someone then they never can help you a specialist has to call u

There is a VERY rude little girl named Melissa that works in the call center who could benefit from further training. She is extremely rude and hostile as if her working in a call center starring at a computer in a badly lit office is your fault. The customer service is piss poor, nobody wants to wait 30 minutes for someone to answer the phone only for that someone to be nasty and rude, they are dealing with people's money and should act like it.

Best bank I’ve had since I’ve opened my account with them!!! Amazing people!

Really friendly staff. Have both a business and a personal account with them and I have never had any issues with them or the services provided. They're very generous about their penalties too and under genuine circumstances they are forgiving.

We moved to Louisville but kept our accounts with the UK Credit Union. They have taken great care of us for 30 years!

Long wait times. They changed their online platform and it was a very bad experience. Have to stay hours on call to reach somebody. They are never able to solve any problems and I am always told I will receive a call back but I never do.

Takes 90 days after opening your account before you can make a deposit thru the app, the app itself basically all you can do is check your balance.