Unitus Community Credit Union Se 192nd Ave, Vancouver

THIS IS THE DIRTIEST MOST CROOKED BANK I HAVE EVER HAD THE DISPLEASURE OF KNOWING ABOUT!!!!! If I could give 0 stars, I would. The staff, including district/regional managers do not know mortgage laws and REFUSE to assist with a Quitclaim without refinancing the loan, saying that the person who needs to sign it needs to be in person when they moved across the country. LIES. They charge fees in excess of $800 for needing to use the grace period (back in 2020, after just being laid off due to Covid closures) one time. The payment was NOT later than the grace period and there was NO notification of the fees. They frequently suggest that you contact them if you need assistance and then DO NOT ASSIST YOU. I have complained about multiple issues with the app, with charging random fees (including during hardship), with how I am treated there and the best I get is "Good Luck." All of this after being a customer for nearly a decade!!! DO NOT BANK HERE!!! 10/10 DO NOT RECOMMNED!!!

I went in to open a new account. Everyone was so friendly and everything was really clean. Crystal set up my account. She was helpful and informational. It felt like she predicted my questions which made everything quick and comfortable. I left feeling like all the boxes were checked which is how you should feel with your money.

Omar made coordinating a refinance between the car dealership and the credit union a stress free experience; he went out of his way to prioritize the process in a timely and friendly manner. It is great to know that transactions like these don’t have to be strictly business, they can also have a human element that makes the process both professional and enjoyable, and Omar exemplifies that.

We have recently been approved for an auto loan, to buy out our lease, through Unitus. Omar A. helped us through the process, which can be a little tricky. He explained everything in detail and what we needed to do for a smooth process. Omar was professional, courteous and on top of it in a timely matter, all with a sense of humor, which is much needed these days. I would highly recommend Unitus, we have been a member for over 15 years, and if you can,and can be so lucky, ask to work with Omar, you will not be disappointed.

I have been with Unitus for a few years now and recently just got approved for an auto loan. My loan processor Omar C. was beyond professional and helpful throughout the entire process. He answered any questions I had quickly and made the entire process a breeze. Props to him!

I recently moved from Clackamas,OR to Vancouver,WA. My first visit to the Mill Plain location was very welcoming. Dara greeted me with a warm smile and was very efficient to my needs. I have been there a few times now and every time the employees have made me feel welcomed❤ Keep up the good job Mill Plain!

The building on 192nd has a Great staff, with a great experience every time you enter into the building, I have been banking with them since the early 80's, this was back in the days of Oregon Telco Community Credit Union, I was working in the Early days of the Cable TV industry here in the Portland area, This credit union has always been my go to for all my banking needs. Great service, always greeted with a Hello and a smile. I would recommend Unitus Community Credit Union for all your banking needs. Robert.

Since opening my account with Unitus, I have discovered the value in having a financial institution that works for you. No fees for every little thing you do, excellent fraud protection, and stellar customer service. They have done so well that even though I recently moved over halfway across the country, I have kept them as my primary financial institution. I highly recommend.

This is an amazing Credit Union! They are very friendly and easy to work with. They handled all the paperwork needed to transfer our accounts for us and did it efficiently. They listened well to what we needed and how we wanted to set up our new accounts and made everything work out as we wanted. Great rates also.

Left BofA over 10 years ago and never looked back. Friendly people who care for their members. We now have multiple business and personal accounts and couldn't be happier. Location is ideal as well, on the way to and from everything. Only reason for 4 vs. 5 stars is outdated ATM that seems to give us problems every other time we use it and online banking/app could be better but isn't horrible. Given all the other fantastic things about them, I would recommend Unitus to anyone and do!