UnitedOne Credit Union Menasha Ave, Manitowoc

I had a United One Credit Union account long ago and it was your pretty typical credit union in regards to savings and checking. If you have DD for your checking then you avoid the fee, non-existent contribution for savings, etc. My one star review is in reference to the handling of an unusual situation and the follow up (or lack their of). I'll cut to the chase. Unbeknownst to me the state's IRS had put a lean against my accounts and not only did NOT reach out to me to notify me of what was happening (my taxes are straight forward and was done by Turbo but that's another story) but immediately emptied both my checking and savings accounts. United One did not seem to think this was of any issue and they too, did not notify me of this drastic change. You can imagine how surprising this was to me when I attempted to pay for a few gallons of gasoline. I find it very odd that the account is monitored when I would buy something outside of the general city limits but the moment the IRS completely empties both accounts then the monitoring is suddenly non-existent. Further yet was the egregious amount of over-draft fees they attached to my accounts after they had been emptied out! How ridiculous! To add salt to the wound afterwards, when I followed up with United One after clearing the issue with the IRS they would NOT work with me on the over-draft fees whatsoever that they deemed appropriate to attach during this whole fiasco. Something to note was that my account was rarely if ever over-drafted, so this was not a reoccurring issue that could be argued for the fees to stay. I immediately closed my accounts and moved to a far better credit union. Since then they've moved my accounts to collections where I worked with the debt collector to pay only 30% of the ridiculous overdraft fees they deemed to be my debt. (A small dent in a overall 720 credit score) I would STRONGLY suggest that if you're looking to do any business with United One Credit Union that you do so as a very last resort. There are a multitude of credit unions that have far better service and loan rates in addition to the vast majority of online banks (Ally is a great option!). 1/5 stars is a more than fair assessment on this shack perpetrating as a financial institution. 10/22 EDIT: Saw that a response was given to my review only to find out it’s a generic auto response. Not sure what if any resolution can be offered, especially considering someone who no longer has an account with your institution, and after paying off the debt that was sent to collections.

Their staff have no customer service skills and are disrespectful and mean to customers. Covid has been rough on a lot of people and they don’t care and treat you like a complete A*** if your even 5 days late with a payment. Can’t wait to have my vehicle paid off so I no longer have to use them anymore! Would give zero stars if I could! Would not recommend to even my worst enemy!!!!!

My husband and I moved to Manitowoc from Oregon back in August 2020. We started house hunting and went to United One to see if we could get pre approved for a home loan. I filled out the application on the website and the next morning Julie from United One Credit Union reached out to me. Julie is wonderful! Julie communicated very well with my husband and I. Our purchase here was a bit complicated because of our home we had pending for sale in Oregon. The process of the sale of our home in Oregon was slow to due our appraisal taking several weeks, and our buyers lender being slow to get us our funds. Which lead to our closing date being extended a few times in Oregon which made our home in Manitowoc have to be extended as well. Julie was ALWAYS on top of the documents we needed to keep everything up to date and current. Julie is a great team player. She worked well with our realtor and the title company. Julie deserves to be recognized! Thank You Julie for all your hard work you put into get us our Home loan and getting us into our home that we LOVE!

Mortgage Department: This is similar to a non-entity. Do you really have a mortgage department at the 10th Street branch? Ahhh I get it. This is for a refi -is that the avoidance? I have the original mortgage with you. Why would you want to refi at the present rate so I can get a lower rate? First I am inclined to move to another branch, then I was inclined to go to a bank which will give me a refi. (I have had experiences with banks in the past and am not in favor of their banking policies) However, after my unsataisfactory or no conctact with United One mortgage department, this bank is giving me attention, respect, and promise of asistance/help. I fear technology has had a more than a normal effect in your departmemt and your rep. - the contact only via others in the bank, the no phone calls, the no contacts. I have been attemptimg to contact someone in this department 3 - 4 occasions. I never hear back from the rep. whose name I was given. Yes, I missed two appointments. It is no wonder when I am told a person's name to see, never met that person, never heard from that person, no calls, no follow ups. It is almost like a phantom. All of the above that I have experienced gives off a sense that the person is avoiding contact, does not want to be involved. This is unprofessional. If this bank where I have now applied delivers(and even if not, their mortgage department reps' treatment of me as a customer was a welcome relief), I may move my assets from United One. P.S. I must add, that other employees in other departments at both Manitowoc branches have been nothing but cordial and attentive.

HORRIBLE SERVICE. Avoid this place like the plague. Sure you may think that because they call themselves a credit union and they have "united" in their name that you will get treated with respect and a member (which is what makes a bank different than a credit union...at a credit union you are actually a member not just a customer.) Anyway, United One has decided to nickle and dime fees from its members over the past couple years....which shouldn't be a surprise because they have always been an extremely difficult place to get credit with. Unless you have an absolutely perfect credit report expect to have to beg, plead, and jump through hoops to get anything. I recall several times leaving the branch on 10th street with my wife and feeling drained and dirty from having to plead to these people. They don't respect you. They don't care what your opinion is, they don't want you to stay as a member, they want you to pay their fees and take it. After 'eating' their fees and dealing with their disrespect for almost 10 years we finally switched. I was so disillusioned with credit unions I figured we would just be stuck in the same crap as at United One...but we were really REALLY shocked at how different service can be at another credit union. We have been with Community First Credit Union for over a year now and I can't say enough good about them!!! Screw you United One...go suck money off the sheep of manitowoc --- you are just TAKING ADVANTAGE OF PEOPLE who don't know better. And with that money I hope your greed and shameful behavior ends up ruining your souls.

Allows employees to file fraudulent documents to try to ruin your credit thinking its ok to do so just because.... smh i believe i just may have to take legal action....

I thought everyone on Manitowoc locations were very nice. I recently had an issue with the main FHA loan holder and they helped me with great service. The problem was resolved and fees were reduced and gone.

The slogan reads "We're here because you're here!" But they're not here. It's drive thru kiosk only and even at that, the green light in the lane.... you come to an apology on the screen that they're unavailable. So You're NOT here, even though I am here???

Website didnt say it was a drive through only place!

Everything is closed but the drivethru.. terrible