United Valley Bank S Columbia Rd, Grand Forks

Horrible experience, after banking with them for over 3 years! They themselves the bank accidentally deposited $100 in to my account but waited a whole month and then took it out of my account without saying anything. I called to try and fix it and they were rude telling me there was nothing i could do no one to talk to and that even if it was there fault I had to pay. I had the money to pay it but i was just upset because I am very low on funds this month and now my account is overdrawn. I got transferred over to Jenifer who then accused me of lying and telling me i deposited the money myself and that “facts are facts”. If I had deposited the money why would you remove it from my account ? Nothing makes sense and I am definitely closing my account there. This isnt the first time I have had a problem with them, when I have gone in to cash my checks they have also tried to say they were fake and threatening me about what would happen if it didn't go through. It was my paycheck but because my boss isn't American i got dirty looks and treated badly. Take this how you want I guess but I am done banking with them.

I think UV Bank is a great bank. I dealt with Robin for my mortgage, and while she was able to make it work where others weren't, she was a little hard to get a hold of at times. She was very nice and really knew her stuff. We had some issues with documents not being sent, but it did not turn out to be an issue in our case. It was communicated to her directly some other things I expected to be better about this process, so hopefully it changes for the better and others have a wonderful experience. Overall, we got the house we wanted and in the end that's all that matters.