United Community Credit Union 16th St, Galena Park

The absolute WORST customer service I have ever experienced. They now have a call center so they do not have to take calls. I have called for days with no answer. There is literally no other way to speak with them than to go the branch. I am already speaking with Texas Bay Credit Union to get ALL of my car loans, etc moved there as they are actually polite and answer their phones first call. I've been with this CU for over 20 years and it has progressively gotten worse and worse. I am done. Just an awful way to treat your people.

Nothing bad to say about this branch, Loan personal Faviola was very helpful and had great communication with me throughout this process. My go to back for sure for any future needs.

Never responds to the contact us feature on their website, never responds to messenger or Facebook. Direct phone line to automated account information has been down a week, call to report got an attitude from who ever answered the phone.

They need to hire people who want to work and not act like they struggle doing it in lack of communication and giving out wrong information when you call. Also go else where to get a loan because these people are so careless and with no knowledge especially from Daniel the Loan officer who doesn't not know what he is doing.

The customer service is always horrible. There’s always a long wait and can’t seem to be organized. Have gotten the run around quite a few times from branch to branch. There’s better credit unions out there. Stuck here until car loan is paid off.

I went to try to refinance my car, I understand that my car was upside down so it was going to be more difficult to get a loan. I spoke to one of the representatives the first time it was going good I got some information and did my application. After a few days I didn't got a reply no call , no email, no nothing I wanted to know about my case. I went again in person and they told me it was declined that they could not do anything at all to help me out. I could of at least got a call or something .Thankfully I found somewhere else that refinance my car at a way lower rate in a good price for the whole amount of money.

They sent me a letter offering a car refinance loan. I applied in person for that and a $5000 debt consolidation loan. My credit score is over 700. They never called me to say yea or nay and never answered my calls or returned my voicemails. I definitely don't want to join any credit union like this one. My bank approved me for $5500 two years ago with a lower credit score, less income and more debt. The only thing they were good for was dropping my credit score by checking my credit. Guess u gotta have spotless perfect credit. Thanks for less than nothing!!

Absolutely highly recommend this bank the staff is absolutely wonderful so welcoming I've had the pleasure of meeting and doing business with the wonderful people here Bianca Loza and Judith are amazing make you feel like family. The ladies that are in the lobby are always so nice. Wonderful experience here definitely plan to stay banking here and highly recommend.

Nearly "everything" requires you to see a "loan officer" and I have wasted time just sitting too many times. The wait time is ridiculous.

This credit union is a joke, low budget, uneducated staff. Front desk girl pretended like she was manager, unprofessional as she was about to run her mouth to her associate the moment I walked out of that place until I turned back around. Appearance of this place is so low budget, I was already nervous just even walking in there thinking this bank was a front for a scam. I would definitely not recommend having Janet Cortez process any paperwork or loans, she does NOT know what she is doing. Regardless of my multiple inquiries of requirements and documents, she insisted that the information she gave me was enough. Janet is someone who needs an associate to hold her hand and guide her through the process of how to process such confidential information. Who in their right minds would trust a low quality credit union like this to hold such confidential information let alone, handle your MONEY. I will 100% report them if they do any funny business with my information. I have proof of all communication between this bank and I.