United Community Bank Orleans Rd, Charleston

Awesome Bank. Dealing with Mathew, the branch manager has been one of the best experiences. Great customer service and getting banking done quickly/easily. Thanks Matt!!!

I have been so pleased with United Community Bank since they purchased Tidelands Bank. It's obvious that this is a true community bank and that definitely shows in the professionalism exhibited by the staff at the Orleans Road location at West Ashley Shoppes in West Ashley. Everyone is so friendly and helpful and has been such a pleasure to work with during the transition. I've recommended this bank to all of my friends specifically because of the stellar service I receive at the West Ashley office. I am also very pleased with the additional offerings afforded by United Community Bank that weren't available at Tidelands. Keep up the great work. You've got a customer for life in me and my family!

When I was shopping around for a new bank I checked out all of the banks along Orleans Road and Sam Rittenberg Blvd in West Ashley and after comparing the pros and cons and the products and services, United Community Bank won my business. The staff at this location is top notch. What a pleasure to work with people who know me by name even though I don't go in the branch that often. It definitely makes a difference to bank with a smaller community bank. I'll never go back to the big guys again. I love my new bank! Great job to the team at United Community Bank in West Ashley.

I opened my account when this bank was still Tidelands some time in 2015. I had a very good experience with the Mt. Pleasant branch. In 2016 my husband and I moved to West Ashley, so I started using the location on Orleans Road. Dealing with this branch went from bad to worse and basically horrible. There is a general manager of course, but then there is only one person who is customer service and not a teller. He never got anything right whenever I needed something. Virtually every single time he helped me, nothing went right and it would take 2 or 3 exchanges before the service need was done correctly. This happened multiple times. Tidelands became United over the course of this past year and their favorite excuse is that they are "adjusting to the changes". Or they would simply blame everything on the back office. Today was the final straw. When I went in to complain about a change that I had requested several months back... but THE CHANGE WAS NEVER MADE INTO THE SYSTEM! I told that "United Bank was probably no longer the bank for me"... but WAY WORSE THAN THIS I WAS TOLD THAT THE PERSON WHOM I MET WITH TO MAKE THE CHANGE HAD REPORTED TO THE GENERAL MANAGER THAT I HAD NEVER COME INTO THE BANK TO REQUEST THAT CHANGE... the General Manager, Ashley, believed his story and not me... I AM DONE WITH THIS INCOMPETENT BRANCH AND BANK.... RUN FROM THIS BANK AND DO NOT DO BUSINESS WITH THEM...

It been over 10 days and they have just to sent my bank card the lady on the phone i think her name Kelly lie on the phone and said the sent it off dec 7 while the other lady desiree i spoke to said they mail it out on the dec 10 i was at the bank dec 10 and the lady desiree say she order me a card i don't think she ever order me a bank card i got two different stories if they don't sent my card in 7 to 10 days i will close my account they are unprofessional

THIS BANK IS TERRIBLE. ESPECIALLY FOR A MORTGAGE. I HAVE TWICE TRIED TO USED THEM FOR A MORTGAGE. THE FIRST TIME THE LOAN OFFICER DIDN'T HAVE THE BASIC SKILLS TO UNDERSTAND HOW TO USE INCOME FOR SELF-EMPLOYED BORROWER. THIS TIME, WE ARE READY TO CLOSE BUT THEY PUT THE FILE IN A PILE AND SIT ON IT. NO URGENCY. THEY ARE WITHOUT DOUBT THE MOST DISORGANIZED, MIND-BOGGLING BANK I'VE EVER SEEN. THEY SIT ON THINGS FOR DAYS, THEN COME BACK ASKING FOR THE SAME STUFF WE'VE ALREADY SENT. IN SOME CASES WE SENT THEM THE SAME THINGS THREE TIMES. AS A 21 YEAR VETERAN OF HOUSING, DO YOURSELF A HUGE FAVOR AND AVOID THIS BANK.

Worst bank! Bunch of fees for no reason! Manager Charleston SC location Ashley Shuler is idiot!

Horrible service! Rude manager- Ashley Shuler! Branch manager got to go! Useless and dumb

Ashley Shuler branch manager rude and useless!

Never done me wrong like the giants. Love them they fix all the wrongs