Union Savings Bank Kenwood Rd, Cincinnati

We were very happy with our experience with Union Savings Bank. They provided the best rate for a refinance when we searched and compared. Todd Evans at the Kenwood office was a pleasure to work with. He is very knowledgeable, and took time to discuss all of my questions. He was quick to respond to all calls and emails, and we got to closing efficiently. I look forward to doing business with him and Union Savings in the future.

Working with Union Savings Bank has been a terrible and stressful experience. The nonchalantly missed not just the first, but the second closing dates. We had a contract with a 45-day closing and we are closing 54-days out. Their statement to this was, "Well, if the contracts were written better this wouldn't happen"; however, they made no mention about the contract date being a challenge until days before the first planned close date. Had we known it may have been problematic, we would have been more than accepting of extending the date at the time rather than having to rearrange everything time and time again. Despite our having to move date around with movers and contractors and making flexibility asks of our employers, the only response we received from USB was "we are extremely busy with closings and refis". Worst customer service we have received in regarding to purchasing a new home. If they are recommended by your realtor, I highly encourage you to look elsewhere.

I had a very unpleasant and stressful experience with Union Saving Bank. I decided to work with them although my local real estate circles warned me against using them since union savings is known to back out at last minute leaving you scrambling to find other options. This happened to me ~10 days before closing on my primary residence. I have to now find accommodation within 10 days since I already sold my home to move into the new one which now Union Savings declined to finance. Initially I was told to put 10% down, then they increased it to 20% and then they declined the loan and I was given no reason as to why the loan was declined.

Before working with USB, I looked EVERYWHERE for the best deal. Mark Evans at USB not only beats out the competition from a pure monetary standpoint, he was the quickest to respond and the friendliest loan officer I've worked with. He always told me "I'm here to help 'whenever' you need me" and that was literally true. I challenged Mark with tons of question at all times of the day - even when he was on vacation! Mark makes what is a complicated and sometimes stressful situation into a great experience!

Angela Kessel was a great help getting our loan refinance completed quickly and efficiently! Highly recommend her for your mortgage needs! She explained everything in detail and if she didn’t know the answer to something she was quick to get the answer and get back to us.

I have worked with Mark Evans on 2 separate occasions, once for a mortgage and a refinance. Mark is very knowledgeable about the lending industry, works VERY hard to make sure your needs are met and is a great communicator.

My experience with USB was great first they made easy to get loan to payoff my old house and buy my new dream house the service and follow up afterwards were incredibly great thk you for all the effort you provided me and definitely I will refer you to all my friends

Angie was very kind and knowledgable. She processed the loan very smoothly.

Fast closing with thorough and professional staff. Best rates found anywhere! Thank you Mark Evans especially!

Hours of Operations: Monday, Tuesday, Wednesday and Thursday Open 9:00AM - Close 05:00PM Saturday Open 9:00AM - Close 01:00PM Sunday Closed