Union Home Mortgage Ceramic Pl, Westerville

I have worked with Heather Robison, the mortgage lady, over the last month. She helped me with my pre-approval. I work in a laboratory with chemicals so I did not have easy access to my phone during regular business hours. She worked with my schedule for discussing my financing. Additionally, she ran calculations on homes I liked; the calculations included over-asking and appraisal gap coverage with down payment that I would need to compete in this market. I gained a better understanding of my financing. She was professional with everything. She is truly great at her job! Ultimately, I went with a different company that offered me a lower rate.

Jeff O was absolutely awesome to work with. He helped us to get into the property that we love so much. He was a total down to earth kind of guy and would highly recommend him.

Concord Mortgage Group was so wonderful to work with. They walked my husband and I through each process step by step. They were incredibly informative on the documents that were required and were always willing to answer any questions we had. Vicki Ballenger's group even helped me obtain a new gift loan that their company just started utilizing. We didn't have to bring any money to closing!! We will definitely be recommending Concord Mortgage Group to friends and family in the future.

Noah and his team at Concord were fantastic to work with. I had been working with a national lender that was not performing at even half the level that Concord performed at. Noah and his team at Concord kept me updated every step of the way, answered every question I had, and always ensured I was comfortable with the process and expectations. I would highly recommend them to anyone in need of mortgage financing.

Concord was amazing for my home purchase. The team is friendly, extremely responsive, and very knowledgable. I was one of their first purchases with many of the new regulator rules and the team actually finished the loan from start to finish in 2-3 weeks (4 weeks closing time was already cutting it close, and they crushed it). There rates are also comparable to any of the other banks/people I spoke with, actually cheaper than a few. Closing costs are reasonable and seemed to be at least ~$1k less than others. For reference I worked with Sam, Jeremy, and Deb.

Concord Mortgage Group (Rob Barry) was awesome! Very professional, detailed and a man of his word. He walked us through the steps from start to finish and was readily available to answer whatever questions we had. I will definitely do business with them again and recommend them to my friends and family.

Noah and his team were on point with everything from start to finish. The entire process smooth and stress-free. All documents were clearly explained to us so we never felt like we didn't understand what we were signing. Closing costs were more than reasonable and he even got us a great rate! My sincere "thank you!" goes out to Noah, Jayson, Lesley and Whitney for making our home buying experience a great one!

As a first time home buyer, I relied heavily on assistance from a great team of professionals, which I did not receive from Union Home Mortgage (Miles Miller). I chose this company to finance my home loan based on the incentives and tax credits I was educated about during our initial interactions. Ten days prior to closing on my home, I was told I did not qualify for a MAJOR tax credit. Though Miles was apologetic, he was resistant to speak with his supervisors and provide alternative solutions to make up for his error. His first suggestion was to seek out one of the other mortgage servicers I met with, which meant potentially losing the house I was in contract with. With help from my realtor, we were able to contact his supervisor who provided me with a compromise to make up for some of the tax credit I was educated about early in the process. Three days prior to closing, the final documents were sent to me when I noticed the amount of credits my realtor helped negotiate while in contract with my home was not the accurate amount. Miles provided inaccurate information during this time, being unable to change the amount unless we wanted to delay our closing (which was another opportunity for the seller to move on to another buyer). Speaking with his supervisor again, I did come to a compromise, but lost nearly $500 in seller credits. Overall Miles was negligent throughout the mortgage loan process, failing to inform us of the exact qualifications of the tax credits and not assisting myself in thoroughly understanding the mortgage loan and home buying process. I was able to reach compromises throughout this process, which is why I rated two stars, however Miles made this an extremely challenging and stressful process for this first time home buyer.

Being a first time home buyer the process was a little intimidating. But Jeremy and his team explained everything in great detail and simple terms for me. Everything was done quick and easy. Hassle free with no hiccups. When I did have questions he was always available and answered very quickly. I would recommend this lender to anyone no hesitations. I’ve heard horror stories of not getting homes due to the lender, this definitely was not the case with this team! I have nothing but great things to say about this company!

I am going out of my way to write on any review board I can find to express my gratitude and satisfaction with the level of service I've received from Jeremy Frase and his team at Concord Mortgage group in Columbus! Sari Lieb, Natalie Smith and Debra Benadum you all do an amazing job. Jeremy went above and beyond to help me deal with a frustrating seller! He communicated with me every step of the way and he and his entire team celebrated every step I took towards home ownership. This is my 3rd home purchase but it is one that I will remember the most because of the level of outstanding service I received from Concord Mortgage Group. This team highly supports the Concord brand and it is easy to see why they have repeat customers. When I get ready to buy my next property I am only coming to Jeremy and his team! Many thanks for seeing me through this process!