Union Bank Mapleville Depot Rd, St Albans City

Union Bank is the best bank in the area! The staff is wonderful and helpful. If you're looking for a new bank (need to change or moving to area) this is the place you WANT to go to.

If I could have given 0 stars, I would have, they don't deserve the 1! My mother put her money into a revocable trust with this bank. At one point she needed help managing it. They made so many mistakes during the whole process, it has taken me 3 years to fix it, and two trips to probate court, because things were not done correctly or done at all. The bank person who managed the trust department was very unprofessional, treated us badly when we tried to find out why all the mistakes were being made. My favorite was when I got a letter from Social Security telling me that Mom's Social Security direct deposit paperwork was not sent in for this new trust. The other one was when probate contacted me, to let us know there was going to be a hearing, because probate never received the paperwork from the bank. This was almost a year later. I contacted the bank, and they denied knowing about the mistakes. They also didn't do anything about it. I had to! It was there job, not ours. Enter at your own risk! I am sure some people have had marginally satisfactory experiences, but I wouldn't take my chances. I tried talking to another supervisor, but found out that the person that treated us so badly was the supervisor of that department. Been there done that!! I was treated so badly there, that I have not recommended this bank to anyone since. If you need to have a trust managed for you, RUN from this bank!!!! Run the stop sign, and go directly to another bank!!! Better yet, do your research first.

A joke of a bank with terrible services. The internet app barely works and is always changing or updating. They charge you 15 dollars for a new debit card that's not working properly and say "if you kept it in the white paper sleeve it would still work" sorry not all of sit behind a counter at a bank all day and actually work. Just terrible service all around, inside and over the phone. I had an account for 12 years and finally closed it after trying to charge me 15 dollars for a piece of plastic....

The St Albans branch has ALWAYS provided exceptional customer service to me.

Very poor customer service by the branch manager! I will be closing my account and I don't recommend anyone use this bank at all!