Umpqua Bank Hwy, Rochester
9921 Hwy 12 SW, Rochester, WA 98579, United States
https://locations.umpquabank.com/wa/rochester/9921-hwy-12-sw
- SaturdayClosed
- SundayClosed
- Monday9AM–5PM
- Tuesday9AM–5PM
- Wednesday9AM–5PM
- Thursday9AM–5PM
- Friday9AM–5PM
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- Loan Type
- Payday Loans
- Installment Loans
- Title Loans
- Personal Loans
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Reviews
R
This banks atm eat (retained) my debit card, which was a prepaid card. I called to see what I could do to get my card back, the lady I spoke with said there was nothing they could do to retrieve my card. I explained to her it was a prepaid card and I don't have access to any of my funds, and my checks are direct deposited to that card. She made it very clear, that wasn't her concern. And she wasn't going to make any attempt to assist me. She was not the least bit helpful, but did a great job at showing no empathy and being condescending. I would definitely not recommend this bank. I would even suggest to not use thier ATM, which by the way they charge $3.50 to use, be as well.
Rob, We’re very sorry to hear about the experience you had with your card being stuck in an ATM. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. If you would like us to forward on your concerns to the appropriate individuals to review, please provide us with the date and location of your interaction with this individual. We would be happy to help at 866-486-7782 or via live chat at https://www.umpquabank.com/contact-us/.
M
Clerks are experiened, helpful and very friendly. I recommend this bank. Outstanding!
Hello Mary! Thank you for rating this location 5 stars! We sincerely appreciate the time you took to shout out the Rochester store, and we look forward to providing excellent service every time you visit!
M
For being a larger bank it feels like you're in smaller credit union. Staff knows your name lol. You have a direct access to chat to your teller without needing to show up at the branch. Always good (highest quality) tea and coffee if you do show up:) They really are trying to get your business. Also, its just my opinion, I have had accounts in Bank of America, US Bank, Twinstar CU, and had experience with Chase and Wells Fargo, I choose Umpqua for many reasons.
R
Hard to give 5 stars...but close!
Thank you for your review!
J
Lousy service. The teller is always asking me why I’m withdrawing?
P
They are always polite and kind
Personal loan Providers Nearby in Rochester
- Personal Loans
- Payday Loans
FAQs
1. How to Contact Umpqua Bank?
You can reach them at +1 360-273-5509 or enter their website and submit your application form.3. How to Request a Loan from Umpqua Bank?
To get loans from Umpqua Bank, you can submit your application form on their website or go and visit the store. You may need to drive there when getting title loans. Enter our website to get some important information about online auto title loans.5. What to Do If I Could Not Repay My Loan?
Defaulting on a loan can have a serious impact on your financial life. Contact your lender when you have difficulty on the loan repayment.
2. How Do I Get to Umpqua Bank?
You can find the store at 9921 Hwy 12 SW, Rochester, WA 98579, United States. Use a Maps app to show routes to Umpqua Bank.4. Is Umpqua Bank an Agency or a Lender?
Umpqua Bank is a Bank helping you solve your financial problems. Click here to get small personal loans for financial emergency fund.6. Does Umpqua Bank Offer Bad Credit Loans?
Yes. You can expect to get loans with Umpqua Bank even if you do not have good credit scores. It is also available to get installment loans with bad credit scores through our platform. You can also obtain more details about personal installment loans on our platform!