Umpqua Bank Winchester Ave, Reedsport

Hi Grisly Godin At Umpqua Bank, we take pride in our customer service. We are sorry if you think that Umpqua is making things harder for you in regards to your ID. We are trying to help as many people as possible during these difficult times. Please keep in mind your complaint will be submitted to the proper department. Thank you for visiting us in Reedsport, hope to see you again soon!

Hello Allison, We’re very sorry to hear about the experience you had reaching a loan officer. Ideally, we would like all your interactions with us to be a positive one, and back up our reputation as having excellent customer service. I only hope that the unpleasant encounter you had does not reflect on us as whole, as we strive to resolve any errors with urgency and handle every issue as if it were our own. I am truly sorry if you didn’t get the chance to experience that for yourself. For immediate assistance you may also reach out to our loans by phone team to assist at 866-760-2121. Thank you for taking the time to relay to us your thoughts and concerns, as it is only with feedback from our customers that we not just meet your expectations but exceed them. Your feedback has been forwarded to the appropriate individuals to review.