Umpqua Bank Mono Way, Sonora

Place went downhill fast. They can’t keep any regular staff, lines always out of the door, the direct deposit takes about 3 days every month to show in the account after my employer has sent it. I’d avoid this place and go to one of the many other banks in the area

Bank used to be customer friendly but the hours and times makes it more unfriendly then the past. Closes for lunch and is open between 10 am to 4 pm. Just poor service to customers.

They told me they would send me a new bank statement with my current address in the mail so I could use it on my credit card application and I just opened the one they sent me and it has my old address on it! Now I get to have a mark on my credit because my application is going to be denied because I don’t have proof of address. I’ve been trying to call them for thirty minutes and can’t get past the automated message. I would give zero stars if possible.

The staff and bank manager are incredibly rude, super resistant to being helpful, and just overall negative. I love umpqua bank, I've been a customer for 14 years and today I closed my account because this is the only local branch. I called corporate to ask about options for closing my account and was told a cashier check fee would be wave if I went in person. Even that was a fight. Go literally anywhere else, these people act like they are doing you a favor and are super busy even when it's empty 😒.

Terrible customer service and rude. This bank closes for lunch!! Seriously. This bank does not value their customers. I have been with Umpqua Bank for 16 years and have been very satisfied, but recently I have become quite dissatisfied due to the rudeness and lack of custom service. Closing my account and going across the parking lot to Wells Fargo.

Terrible bank. My card has been hacked twice, staff is rude and the bank is general is the worst bank I’ve ever worked with. Wells Fargo is a much better option and they’re just across the parking lot. Once I got locked out of my bank account due to an app update. The phone customer service told me it was an in store issue and refused to help and when I went into the store I was told it was an online issue and they refused to help. I didn’t have access to my own money for several days.

Recently received an overdraft notice and penalty fee. My wife explained to a Sonora Umpqua teller the circumstances of an automatic paycheck deposit that was later than usual for its automated deposit. Took the hit on the overdraft penalty but Umpqua again made a deduction on an automatic payment when after the teller promised it would not happen again. Umpqua's 800 banking number was of no help as they claimed it was a "store issue." Two overdraft fees later has me thinking of closing our accounts with this establishment.

The hours have gotten so bad and the wait is always so long and slow. I am changing banks.

Open only 6 hrs and closed 1 hr for lunch? Are you trying to go out of business?

Incredible customer service! Thank y’alls❗️