UMB Bank (with drive-thru services) Arnold Commons Dr, Arnold

I used to be completely happy with the bank. Their app is good and I've never had issues with the branch. I also recommended it to everyone. However, recently I believe their management changed. The new manager doesn't know what she's doing and took nearly two hours to simply open a basic checking account. Not only so, but it took two months of nagging to get a small issue resolved (that was finally resolved in like less than an hour). Very disappointed in the recent changes to management. They don't know what they're doing and make it seem like you're the problem and being annoying when you ask for any help. I'd suggest another branch of this bank or simply stick to online banking which is what I choose to do. People at the drive-through are friendly though. Mainly the manager is the issue.

I stopped by the other day and went inside. I was greeted and waited on by Kelly. She remembers my family members names and ask how they are doing along with projects I have been working on at home. Love my bank and fells like family.

I used to be very happy with this bank. My personal banker has left and now have had two very bad experiences. Today I spoke with the manager, Yolanda, and I was frustrated (not mean or cursing or anything) and once she said what she had to say, she quickly became rude and said goodbye and proceeded to hang up on me. I am going to cancel my account asap!

Management is terrible. The women wanted to question why I wanted to close my account and give me the run around. She was very unprofessional, she got an attitude with me bc I told her I was unhappy with the banks service and after I got upset with her attitude she tried calling security on me.

I have taken over as a treasurer for a scout troop and the is the bank.. Its not been a good experience and we are actively looking at other options.

Management at this branch is unprofessional and rude. Do not open an account and if you have one close it and go somewhere else.

I am not sure of the basis for the recent negative reviews. I have had nothing but excellent service from the management and staff. I highly recommend this location.

Great bank , great banking service for over 30 years !