UFCU Lavaca St, Austin

I have a mortgage with UFCU and they have basically made themselves impossible to speak with. If you file a customer support request online, they say that it will take 10 days to get back to you for just the first response. If you ever call...there is no anticipated wait time. I've spent multiple hours waiting only to be told that I'm not 70th in the queue. It's clear that UFCU does not invest in proper customer service technology and this portion of its business is not a priority. I do not recommend working with UFCU.

Enjoyed banking with them from 2012-2018, but as all the other negative reviews point out — their customer service just isn’t what it used to be. You’ll get better rates, service/branch accessibility, and receive better treatment overall at Bank of America or Chase. UFCU has gotten bigger and more mainstream over the years and isn’t much of a credit union that cares about its customers and is above the “big banks” anymore. I just closed my account 9years later after fighting tooth and nail to get not one but only 4 of 7+ $35 overdraft fees refunded across 7+ different transactions (including for one purchase of .99!) all because they took 6+ Days to process my paycheck during the 4th of July weekend and ALL THIS after I had already been through this with them before years ago and completed paperwork DECLINING their little $35 overdraft “service “ Any other time I’ve needed help or simply asked for overdraft fees refunds (not many over the past decade) they’ve been so kind and understanding and literally would just give me my money back — no questions asked. It was honestly refreshing. Their loan rates and protections policies were really great but apparently now even during a pandemic they could care less about you

They moved across the street which was confusing. Now there are only account associates instead of associates and bank tellers which really slows things down unless you are doing a deposit. The tellers have been replaced by machines. 5 people in front of me when I arrived but moving fairly fast. Nicer place than the last. Wish they still had at least one bank teller though.

Don’t use the ATM here to make cash deposits, it’ll likely shut down and UFCU will never get you your credit back into your account. I love UFCU and have never had an issue with them in the years I’ve banked with them but this ATM is screwy so I wouldn’t trust it.

The bank teller/customer service representative yelled my account balance out in front of all of the other UFCU customers in an attempt to shame me for my low checking account balance. She stopped short of questioning why my balance was so low which is none of her business or anyone else's in the bank lobby. The the bank manager viciously mocked me and then sarcastically joked about how I had just made an investment with another customer sitting at her desk, followed by laughter as I was walking out of the door. Neither the bank employee or manager answered why there have been repeated, unauthorized logins to my bank account even after having scanned my computer for malware with Windows Defender, Malwarebytes Anti-malware, and changed the password for my UFCU bank account. I will use UFCU as a way to conveniently deposit rent and utilities into my landlords bank account, hold less money with UFCU than the loose change in my coffee mug on my desk, and enjoy the 110% ROI that I've made day trading in the passed four months after I change banks.

So I came in 2 weeks ago on a Friday . I had walked from lavaca & 4th In this crazy heat . All I wanted to do was see about my options to open a serperate savings account to put aside money I couldn't touch& get a new chip card. I've had ufcu since 2012. And never had issues until this day. An employee named Herndez I believe treated me like I had stole someone's debit card or something. Asking me my social and other odd questions even tho I had my Id and card and I know for a fact I'm in their system . I'm normally greeted walking in. But again this was not my usual location. I felt profiled and judged to say the least. I'm sure I looked a mess from walking all that way in the heat or whatever . He didn't make any actions on my account nor helped me view my options. I just landed a job at Apple and was really wanting to looking into building a better savings but he clearly took me as a criminal to something. But it took me a while to get around to write this review, I wanted to call in several times or even show up and ask him face to face why he treated me so bad when I've been with ufcu faithfully for years. I'm finding a new credit union solely on this treatment

What a joke of a branch this place claims to be. They don't even accept deposits here. Go ahead and drive several miles to north Austin if you want to do actual banking.

I used ufcu for an auto loan with Andre b/v now when I’m trying to pay online they are preventing me from adding an existing checking acct to make payment, it appears to be an attempt to force me to use a new ufcu acct, they will not call me back and told me to fax form In for ach which is not what my email asked for

i like their customer service and very helpful front desk clerk, very interesting and friendly staff, also helpful bankers

Was good entering the bank, good ms Taylor, and supervisor, and another associate, guard is good too.