UFCU Palm Valley Cv, Round Rock

Alex, thank you for reviewing us. We are sorry to hear your interaction with us left you feeling that we do not value our members' safety and we sincerely apologize for the inconvenience. We assure you that we place the utmost emphasis on member and employee safety in all our interactions. We would love to have an opportunity to speak with you in more detail regarding your interaction. If you are willing to speak with us, please send your full name, phone number, and email to [email protected]. Once you send your information, we will have someone from our management team reach out. We appreciate your membership and look forward to connecting with you.

Hi Guadalupe, we are so happy to receive this kind of feedback! Thank you for taking the time to review us. We pride ourselves on providing outstanding care and excellent service to our membership, and your comments serve as confirmation of those efforts. We appreciate the tenure of your membership and can't wait to see you again in the near future! have a wonderful day.

Wow David, we are so happy to hear about your great experience! Not only have you provided your wonderful feedback, but you've paid us the highest compliment by recommending us to others. We truly value your trust, faith, and confidence in us, and we want to continue to exceed your expectations. So again, thank you for your membership, and we look forward to seeing you when you visit us in the near future.

Hello Les, thank you for taking the opportunity to review us. We genuinely appreciate the tenure of your membership and for utilizing UFCU for your banking needs. In addition, we are proud of the level of service that our Highway 79 location has consistently provided you. We hope to continue to exceed your expectations and look forward to seeing you again soon.

Hello Selena. We appreciate your feedback but are sorry to hear your experience wasn’t great. Your remarks will be shared with the team and someone will reach out to you.

Hello Wil. Thank you for taking the time to share your experience while at our Highway 79 branch. Providing excellent and caring service is highly important to us at UFCU, and we are delighted to hear about Pedro's ability to take care of your needs. We will share your encouraging remarks with his manager. Please know that we truly value your membership and look forward to seeing you again soon.

Hi Dawtly, Your feedback was delayed in reaching our team due to Google’s COVID-19 restrictions, however, we would like to address it with you now. .We appreciate your candid feedback concerning loan payments. We are always looking to simplify your ability to conduct business and your feedback is crucial in this process. We currently offer automatic loan payments that can be set up either on your online banking at UFCU.org or by contacting UFCU payment services at (512) 467-8080. We also understand that during the COVID-19 pandemic many have been affected financially. We offer Skip-A-Pay services to assist with loan payments to those who may be needing assistance during these challenging times. Thank you for your Membership!

Hi Alex, We appreciate you taking the time to provide us your feedback and are sorry we did not meet your expectations when it comes to fast service. We have shared your feedback with our Member Experience team who will be looking into ways to continue to decrease the waiting time at our Finacial Center. Thank you.

Hello Jl, thank you for reviewing and sharing your experience concerning our drive-thru wait time. Our goal is to provide you with fast, easy, and quality service with care when visiting us. It seems we have missed our goal for ourselves, and we extend our sincerest apologies. We are committed to improving your experience and are actively working on a solution. We want someone from our Highway 79 management team to reach out to you with your permission. To do so, can you please provide your name, phone number, and email to [email protected]? We thank you for your membership and patience and look forward to speaking with you soon.