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UCFS - United Consumer Financial Services Bassett Rd, Westlake

2.4
(11)Loan Agency
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865 Bassett Rd, Westlake, OH 44145, United States

+1 800-344-5000

https://www.ucfs.net/

  • Saturday8AM–1PM
  • Sunday9AM–2PM
  • Monday8AM–10PM
  • Tuesday8AM–10PM
  • Wednesday8AM–10PM
  • Thursday8AM–10PM
  • Friday8AM–10PM
CLOSED
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    Reviews

    2.4/5.011 Reviews

    V

    Veronica Williams
    1

    Don't take a loan from these guys! We were lied to and they are unwilling to work out any issues you have. They refuse to give us the debt relief federally mandated for military personnel, charging us a huge interest rate, 25%, and they charge you a humongous fee to get a loan, over $600! These guys aren't a financial service, they are loan sharks.

    R

    Rita Herrin
    1

    This is the crazy most shady experience I have ever experienced! I cannot receive a correct phone number to get my questions answered!!! I'm in shock and what ever you do don't sign the contract from the sixty's worst experience ever nobody knows how to do their job

    Response from the owner

    Hi Rita - Did you ever contact us? Our contact information is plainly posted on our website. https://www.ucfs.net/contact-us/. Our customer service phone number is 800-338-6507. Sorry too for the delay in responding! No notification came thru. Janice

    A

    Agatha Caraballo
    1

    They stopped our auto-payments and then charged late fees and reported to the credit bureaus without notifying us first in writing.

    Response from the owner

    Hi Agatha - Our customer service department cannot locate an account without additional details. Can you contact a supervisor to investigate? 800-338-6507. Or, perhaps you have a loan with a different company??

    B

    Bozidar Saranovic
    1

    i give them zero stars. They inflated my principal balance which is not even fixed after 3 months. Hello are you stealing money from eveyone like this? You should not be in business. Worst company ever!!!

    Response from the owner

    Hello Bozidar - Can you contact a manager in our customer service department? Our company provides consumer financing - set dollar monthly payment amount for a set number of months - just like a car payment. A same-as-cash purchase would have interest but only after the same-as-cash time period expires. Please call us at 800-338-6507 and ask for a supervisor. I hope we hear from you to straighten this out. Janice

    H

    Hannah Janecek
    1

    These people are the worst. The staff is rude and unprofessional, and have NO flexibility, no sympathy, and will not work with you on anything. I will never finance anything through them again. If you see this company as the lender of something you want to purchase, RUN THE OTHER DIRECTION. THEY ARE CROOKS

    Response from the owner

    Hi Hannah - At United Consumer Financial Services we take our customer concerns very seriously and are always willing to assist in any way that adheres to company policy. However, we conducted an extensive search on your name but were unable to locate an account in our database. Please check your records for accuracy. Contact us at 800-338-6507 if you’d like to speak with us. Thank you. Have a nice day! Janice

    A

    Adam Diamond
    1

    Does not support its clients. Given a loan to a fraudulent company's product. UCFS continues to take payments from me and not respond to my claims unless I have an attorney. Crooks. Reported UCFS to the CFPB. Avoid this bank at all costs.

    R

    Rachelle Harper
    1

    The rudest people that I ever spoke to in my life!!!

    Response from the owner

    Hi Rachelle - I don't see a UCFS consumer account with your name. Could you have a loan with a different company? There is another finance company with a similar name. I'm sorry to read your post, but hope it a different company. If your experience was with us, did you get your issue handled? If not, I hope you'll call our customer service team and give us another chance. 800-338-6507.

    D

    David Sponcil
    1

    Calls to solicit business all the time. Don't have any debt for them to consolidate but I usually keep them on the phone when I have time so they don't bother someone else.

    Response from the owner

    Hello David - UCFS never solicits consumers for business. We do call if a consumer hasn't made a payment. It sounds like if you don't have a loan through us, having made a purchase through a business with whom we do business, then it is not UCFS contacting you. Feel free to call our customer support team to ask questions: 800-338-6507.

    M

    Melissa Condra
    1

    If you pay extra monthly to try to get the loan paid off faster they just apply the extra as “late fee”. So unless you have the money to pay the loan off don’t bother paying extra!

    Response from the owner

    Hello Melissa - If you pay extra on a consumer financing contract, which is a set dollar monthly payment amount for a set number of months - just like a car or house payment, the payment goes toward interest and payments are shorter. Just like revolving credit card companies, there are fees associated with missed or late payments. If you made an extra payment, it could have gone toward late fees. Feel free to contact a UCFS supervisor about how your payments were applied. 800-338-6507. Sorry for the delay in responding! No notification came thru. Janice

    P

    Patrick Riley
    5

    I have absolutely had the most wonderful experience being a UCFS customer. I look forward to continue our relationship.

    Response from the owner

    Thank you for your post Pat! So glad to have you as our customer.

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    FAQs

    • 1. How Can I Connect UCFS - United Consumer Financial Services?

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      The most efficient way is to use their website's online form. For your need of payday same day loans online, simply visit our website to discover more details.
    • 5. What If I Cannot Repay My Loan?

      The best way is to talk with your lender at first and find out a solution for both parties.
    • 2. What's The Location Of UCFS - United Consumer Financial Services?

      UCFS - United Consumer Financial Services is located at 865 Bassett Rd, Westlake, OH 44145, United States. If you wan to visit them personally, use the map to discover a way to get there.
    • 4. Is UCFS - United Consumer Financial Services an Agency? Or a Lender?

      UCFS - United Consumer Financial Services is a Financial institution. Or you can directly find CocoLoan, which is a loan broker, can help you establish connections with 100+ lenders to get various loans like online installment loans, look it up on this page to find out more.
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