U.S. Bank Branch S Woods Mill Rd, Chesterfield

I’ve been a customer at this bank and have always loved the customer service Kelsie (Manager) as well as the entire teller line, drive through, and platform bankers. However, two days ago, I called and asked for the manager to assist me with a transaction, this had never been an issue before, but this day it was. Jason, the new manager, who was very rude and condescending to me on the phone. He said he could not assist me, but said he could help me in another way. I called back and he told me one of his bankers would have to help me, then came back on the line and said he could not help me. I called customer service, who assisted me, however, I have always liked dealing with the bank. Also, dealing with helpful, friendly, and courteous staff. I’m very disappointed and feel Jason needs to learn a little bit more about professionalism, helpfulness, and being respectful and courteous.

This is the worst branch of the worst bank. I can't think of another business of any kind that has worse service. The drive-up is always a 20 minute wait. They have several lanes, but one teller. The line backs up so bad it blocks access to the drive up ATM. The ATM is often broken anyway, I think they are from the 1980's. I'm not sure if the lobby is even open yet. The bank across the street has been business as usual for at least a year. They don't answer the phone. The usbank website is slow. They were the only bank not to offer forbearance in the beginning of the pandemic, yet they are still using the pandemic as an excuse for poor service. Every other business has figured out how to deal with it over the last two years. It's really stunning how poorly managed a business can be. I'm gradually moving to another bank, what a pain. Why can't they run a business?

I went in there after not getting much sleep and still not sure what I had to do after having my online banking compromised and talking to the fraud department yesterday. And the girl who helped me open new accounts (Alexis) was polite and knowledgeable. I feel she went above and beyond in helping me with card member services and tech support. It really made an unpleasant experience easier for me.

Today at approximately 2pm cst, I came in to do a very important business wire transfer. I provided the teller my physical phone so that she could properly add the correct information for the transfer. She still got the transfer incorrect causing us to have to redo the transfer a total of THREE times and even chuckled as if it was funny. After being told that the wire would be sent shortly and that Is receive an email with the receipt I left to finish running my errands. At 4:09pm cst i got a call and an email alerting me that my wire could not take place because there were questions regarding the wire. I immediately drove back to the bank to find out what was going on and was told that once again, the teller entered the information incorrectly and that I would have to come back to resubmit the wire on Monday. My business will suffer significantly due to this error. I’m truly outraged at the lack of professionalism I’ve encountered today.

My business is across the street and every single one of my girls that tries to go through the drive thru waits 20+ minutes. Every. Time. Today, not only were they understaffed and I waited 30 minutes, but I watched 2 cars that pulled up AFTER ME leave before me. Terrible service. You think they’d get a clue by now.

Terrible bank to go with THEY ACCIDENTALLY deposited money that wasnt supposed to be put in my account. (How does that happen) and then just checking my account I spent the money thinking it was mine. Then they took the money back out of my account without saying anything to me at all. My account went negative and then they refused to cover the over draft fee. Lead banker Travis from the 800 line is a d*** to say the least. Closing my account hate this bank. Go somewhere else!!

Outstanding customer service. AmberNickless was very professional and patient with our needs. She is a great asset to your company. Thank you very much

The most unprofessional, unhelpful should not work with customers woman in banking. I highly suggest you take your business elsewhere. I have multiple businesses and none of them use this bank for a reason. It’s unfortunate one loan is through this bank - which I am closing tomorrow!

Awful !!!! Once In line—-Their drive thru no way to get out of line !! People don’t move up...then we get to the drive up ATM OUT OF SERVICE! I will not ever use this location!

Courteous, prompt, and professional. They handle our business and personal banking, and we couldn't be more pleased.