U.S. Bank Branch Grand Ave, Glenwood Springs

This bank is totally worthless they close early and never pick up phones. I sold my lawn care equipment to one of their longtime commercial customers and yesterday we both drove 2 hours to meet halfway and they totally left us hanging I noticed how frustrated he was trying to call the branch and then worthless customer service number and they just didn't care, I had to drive home with out equipment and with out assurance that the transfer will come through, luckily equipment buyer is a honest hard working man, and seems like everything will work but whenever us bank wants tho. I'l update on this soo as I receive payment UPDETE: we still haven't resolved due to unprofessionalism with this us bank I have received and sent a many wire transfers with my credit union and my credit union shows so much professionalism that I don't have to do much they take care of it but us bank is a real pain they call the owner of the account several times for information and also called me for full name, full SSN, address, reason for the wire transfer, bill of sale etc.... very strict against customers but workers sounds very relaxed and careless

This bank never has consistent hours their door says drive through is open until 5:00 but then it's actually closed at 4:00 I think it's almost time for me to change Banks at this point cuz it's always something going on with this Bank that I can never do business during the times I am able to do business at. I don't know how the 9 to 5 can even do business here at all. And no I don't need the company to reach out to me a say well there is online banking, apps and even the atm at the door. Everything I need to do a machine can not do.

Second drive through lane has been out of commission for a month now. We all have to wait in one drive through lane for over 20 mins, everytime! Very inconvenient. Shopping for a new bank while I sit here in line.

Josh is great and very assistant in helping in my banking! Got me in a better credit deal definitely will continue banking with US bank. 10 years customer.

Line is super long in the drive-through! Should hire more personal. Something is always wrong either only one lane out of two is open or internet is out. Needs improvements!!

Worst service. Went in for help and ended up getting my card deleted at the grocery store after getting their "help". Can get ahold of anyone on the phone there to save my live. These people are inconsiderate and rude.

I had a great experience when I recently opened a checking account here. The staff was extremely professional, friendly, and helpful.

The bank location closes too early. The El Jebel location has closed and it's impossible to make it to the Glenwood branch before 4PM.

Excellent customer service , supper fast and extremely friendly . Made my deposit in less than 5 min from walking in . Bank of choice for me .

Bank or scammers I have my phone set up with them and they are supposed to send me text alerts which they never sent now I just ended up paying 200 in overdraft fees and they didn't even try to fix the problem with me not getting alerts I just feel used and scammed, I don't understand how they can charge me when they are at fault with there hokey pokey BS phone system