U.S. Bank Branch Elm Grove Rd, Elm Grove

This is my "go-to" branch even though others may be physically closer. The staff turnover is low, so tellers and bankers quickly greet you by name and, since they already "know their customer", quickly can dispense from ID checks etc with repeat clients. It is beneficial to have a NATIONAL SCOPE bank; this is as close to "relationship banking" the average schmo is going to get to with such a behemoth.

I had used this branch to perform a wire transfer. I was completely shocked when told afterwards that they would not/could not give me any receipt for this transaction, stating I'd have to wait for a receipt through the mail. I have gone to other US Bank offices for the same type of transaction and have always gotten a receipt before leaving the branch office. It is utterly insane to tell a customer that they cannot have a receipt or that they must wait 7-10 days for a receipt to come through the mail. Who would ever want to have money taken from their account without a receipt. I have argued and fought with US Customers Service and the Wire Transfer department.

I have little trouble in my account. I try to call them and explain my problem in second that’s lady take care of me this really so sweet thx lot .