U.S. Bank Branch Stetson Hills Blvd, Colorado Springs

Very helpful in many ways including staying open past the 6pm closing time to make sure I was able to transfer money from my non local bank account into one in which I’d have some access to funds while staying here locally conducting business. Great branch and bank. Thanks again.

This is by far the worst experience I have had so far with US Bank. Feel free to come and use the ATM, but be aware of people working at that branch because they are strictly lying about important financial information, and if you are an inconvenience, they will dismiss you. About a month ago, I went throug the HELOC process. I know I ask a lot of clarification questions, but I make people aware of it because I'd rather be upfront. Under any circumstances do NOT work with Thomas A. Evans. He does not answer the phone at all, rarely replies to emails in a prompt fasion, and most importantly does not know what he is talking about. He strictly lies in your face. Yes, I am aware of the verb I used, but I double checked at a corporate level, and he is literally giving misinformation and does not care that it involves your money. He staight up lied to me (at least 15 times - yes , I know because I asked the same question just to make sure I understand the APR) about the interest rates and how your loan will work on fixed or variable rates. He lies with such confidence that you will end up believing him until after closing, you realize he lied and now you are in a bind. He will then ghost you. I emailed him and he admitted he ghosted me and had no more intentions working with me. Yes, I have it in the email. It is borderline illegal what he is doing to the US Bank as a whole, and I am surprised he still has a job as a banker. He is apparently the branch manager, so you can only imagine the quality of other workers there. He most likely collected his bonus after closing with me, and then dismissed the customer.He moved me to Kyle, but honestly, I was afraid to ask him more questions, so I decided to call his hire ups, and they gave me what I needed. I am highly dissapointed with the experiece there. Before you do any business with them, please do your research and go somewhere else to double check. It is your money, and this branch does not care.

Very disappointed with USBank as I could not get my two factor authentication to work with my login. This included multiple days and a couple visits in person, and it still wouldn't work. I eventually closed my account because of it. Something this common and simple should not be this difficult with a business of this size.

Best branch in the Springs. My husband and I go out of our way to go to this one. This time Kyle assisted me. They were very busy but he had the best attitude and took the time to get to the root of my issue after I had come in there after speaking on the phone with customer care. Provided me everything I needed plus some with a smile. Made my day. Interactions like this one are what keep you with a bank.

Francisco Montes is very knowledgeable, friendly, and professional by providing excellent customer service and he is the best banker so far. Account opening process is very smooth. I had a great experience.

By far the best USBank I've been too up North. Rachel and Kyle are always so wonderful and helpful unlike the tellers at the Palmer Park location. My husband and I go to this one often and have yet to have a bad experience. Thank you, Rachel and Kyle!

Not a great experience. After getting stood up for a phone call appointment on Thursday, I made an in person appointment with a banker for the next day. When I showed up at the time of my appointment, they did come out and let me know their systems went down and were waiting for them to reboot. However, after standing there for 30 minutes with no updates or apologies on when I'd be able to have my appointment or offer to reschedule I left.

Reading the reviews you all cant even reply one a personal level with the customer. It's all automated. Just like the other review 3 weeks ago I had an appt to speak about unethical standards with overdrafts fees. How they reorder transactions to get that fee. I've had over 400 in fees this month. And being told " Our system is down after making an appt. " " The manager will call you". It's time I take this to court. Phone, in person , big branch , no one has authority to remove these fees. Ok. I will definitely work smarter not harder. Commission based lending. Bad business practices.

I chose this location because it had the most out of all of them. They are awesome. I was in and out once they noticed they had a line. Kyle is AWESOME! Totally made my day.

I would not recommend US Bank at all. From dropping the ball when time is of the essence for particular documents, to no follow through, they are the worst bank to work with. Not to mention, they quote specific rates and when it's time to sign, the rates jump up! Also, no sense of urgency and they do not answer the phone when you try calling the branch.