U.S. Bank Branch Shoup Ave, Idaho Falls
330 Shoup Ave, Idaho Falls, ID 83402, United States
https://locations.usbank.com/index/idaho/idaho-falls/idaho-falls-branch.html
- SaturdayClosed
- SundayClosed
- Monday9:30AM–5PM
- Tuesday9:30AM–5PM
- Wednesday9:30AM–5PM
- Thursday9:30AM–5PM
- Friday9:30AM–5PM
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- Payday Loans
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- Red River Credit
- The Check Cashing Store
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Reviews
M
This branch makes me want to close my US Bank accounts every time I have to interact with them. They do not answer their phone in the branch, so it’s impossible to make an appointment to discuss anything. The tellers have no idea how to answer simple questions. I have never had a positive experience with anyone at this branch.
Good morning, MacKenzie. Thanks for taking the time to leave a review. I apologize that you don't have good experiences at this location. If you'd like to discuss your interactions in more detail, please send us an email to [email protected] detailing the experience, including your phone number and reference number 0636. We will give you a call within 24-48 business hours. We look forward to hearing from you. ^Heather
L
No one answers the phone, recording only. Branch lobby still not open, even though other branches are open. Drive through is slow and backs up with no room for vehicles to line up safely. Actual drive up bay is limited for trucks and SUVs. Opening up the lobby would demonstrate much needed customer service.
Thanks for your feedback, Lisa. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa
A
I was told to drop off some signed documents to this branch. There were no customers inside, only employees. Doors are locked because of Covid. “Make appointment” sign on the door. The employees stood and stared at me holding the documents, while I called the branch to arrange for someone to walk 20 paces to open the door to take the documents. The branch doesn’t answer their phone anymore, so a recording role me to leave a message online. Nobody could manage to walk 20 steps to open the door, so I left. Would have been nice to have been given a heads up that the doors are locked and the employees don’t understand customer service.
Hello AJ. Thank you for taking a moment to share your experience with us. It is true that some of our branches are available by appointment only. We understand the frustration of being at the door with documents and not being able to reach someone. We would like to speak with you further about the visit and offer our assistance. Please send us an email to [email protected] with your phone number and reference number 1438, and we will be happy to call you within 2 business days to assist. We look forward to hearing from you. Thank you. ^Ryan
K
I was very upset that they closed the branch next to our house on Broadway. They had the best parking and most convenient drive-thru location since it went all the way around leaving plenty of room for all necessary vehicles. The branch on first leaves the few cars that will fit hanging out into the street. The location on Shoup has the worst parking of all, and there is always someone blocking the drive. I don't know who made the decision to close the Broadway branch, but in my opinion it was a very bad one. Broadway was by far the best and most accessible location.
We understand that closing a branch is a disruption, but we are dedicated to helping our customers and employees during this transition. Customers’ banking preferences and behaviors are changing, influencing how and where we operate. As a result, we are consolidating some of our physical locations. Customers can manage their accounts any time through online banking at usbank.com, the U.S. Bank mobile banking app, our Customer Service at 800.872.2657, and at the ATM. If you’re looking for a branch, a full list of U.S. Bank branches, and ATMs, can be found at usbank.com/locations. ^Heather
J
I dread going to this bank! Everyone at this branch seem to hate their jobs. Everyone seems put out if they have to talk to you and they are the slowest moving people I have ever seen. I go to several different branches and different banks for my business and I am looking to make a switch. It is ridiculous that the management allows these behaviors to happen.
Good morning Jeff, thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location aren't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 4365 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather
C
Since Covid 19 hit, Every location in town is a complete nightmare to get into due to the lobby being closed and there not being enough help in the windows. I stood in line for an HOUR to pay my Morgage, That is asinine! This truly shows how much you care about your customers and as a customer WE NOTICE!
Hello Chris, thank you for taking the time to share your feedback. I understand the frustration a long wait can cause. If you would like to discuss your concerns with us further, we welcome the chance to talk with you. Please email your phone number and reference #9636 to us at [email protected] and we'll call you within 2 business days. Warm regards, ^Kim
M
Besides the monthly "maintenance fee" and paper statement charges. My last straw is the hours. They closed the other location in town, which was more convenient for hours and location for me. This location isn't open during the weekend at all and has a 9 - 5 schedule during the week, thanks, so do the rest of us. So due to the number of inconvient incidents I have endured, I am taking my business elsewhere. Not only do I have to wait until Monday to cash my checks because I get paid on fridays, only about half of my paycheck is available right which fine I get it, but this location can't even be open for a few hours on Saturday or even stay open later during the week. Also the parking sucks.
Thank you for taking the time to review our Idaho Falls Branch, Megan. We appreciate you letting us know how the recent changes are impacting you. We would never want to lose a customer and would like to speak with you further about the impact. Please email us at [email protected] with your phone number and reference number 2608, and one of us will be happy to give you a call within 24 business hours. We look forward to hearing from you. Thank you. ^Ryan
J
worst banking experience ever. Just a big corporation who has no interest in customers who've been with them for 25 years. Local customers, you're out of luck. Their branches are closed and you can never get through to anyone on their phone. Changing all our accounts to local banks
Thank you for your feedback, Jeff. We wouldn’t want to lose you without a chance to speak with you first regarding your experience. If you don't mind, please send us an email with your phone number to [email protected], including reference number 10461. An Ambassador will call you in 2 business days to see if there is another location with hours that better fit your needs. Thank you and we look forward to speaking with you. ^Larisa
S
Kinda messed up we were sitting in the drive through and the lady came out and seen us put the chain up went in side helped the lady in front of us then closed. Have had problems with every US bank ive ever been to.
Hello Sabrina, Thank you for bringing your experience to our attention. The behavior you've described is very concerning to us and we'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 6527. Once we receive your number, we'll give you a call within 2 business days. We hope to hear from you soon. ^Caitlin
J
Lobby isn't open. 1 drive through lane and wait time is horrendous! Wouldn't recommend using the drive thru at this location.
Hello Jesse, Thanks for leaving us your review. I know how frustrating long wait times can be and I'm sorry for any inconvenience. I hope you were able to get the assistance you were needing during your visit. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Caitlin
Personal loan Providers Nearby in Idaho Falls
FAQs
1. How to Make Contact with U.S. Bank Branch?
You can contact them at +1 208-525-1600 or visit their website and fill out the request form.3. How to Secure a Loan from U.S. Bank Branch?
To obtain loans from U.S. Bank Branch, you can fill out the request form on their website or head over to the store. You are likely to drive there when getting auto title loans. Browse through our website to learn more about auto title loans.5. What Can I Do When I Could Not Repay My Loan?
Failure to repay a loan will result in negative impact on your credit. Make Contact with your lender if you have difficulty repaying the loan.
2. What Is The Location of U.S. Bank Branch?
You can find the store at 330 Shoup Ave, Idaho Falls, ID 83402, United States. Try out Maps apps to get directions to U.S. Bank Branch.4. Is U.S. Bank Branch an Agency or a Lender?
U.S. Bank Branch is a Bank offering you various types of loan options. Check our site to get low interest rate personal loans for financial emergency fund.6. Does U.S. Bank Branch Offer Loans for People Who Have Bad Credit?
Yes. You can get loans with U.S. Bank Branch if you do not have a good credit. It is also available to get online installment loans regardless of your credit scores on this page. You can also find some useful info about a personal installment loan via our website!