U.S. Bank Branch S Pinckney St, Madison

I was concerned about traffic and parking but I was surprised! They validate for their convenient underground parking so it's in and out! They follow safety guidelines to keep us all safe which I appreciate. I dealt with Sam and Mike who made my visit feel like I was the only customer. Bravo! I can bank anywhere but I am happy I stopped by today.

Lost my job during the worst of the pandemic and instead of offering to help, knowing I would eventually get another job, they hit me with hundreds of dollars in overdraft fees, closed my account before I could get a new job and pay them back, then sent the bill to collections.

Absolutely terrible service. Zero help with wire transfers or external transfers. You get much better support with any another big bank or any credit union for that matter.

Takes forever with one customer in at a time and all Asians working as it seems like they get chosen to go first! Never will I return to this bank branch. I use to love it but now they just talking about they’re home land and who and what they know when working ppl like me got things to do and go about

The tellers themselves are on average great. But as a Bank one of the worst and least helpful banks you can choose. I'm in the process of closing all accounts that the oldest ones were almost 10 years. All due the how horrendous this corporation is. It truly saddens me because I used to love them so very much.

Absolutely awful, so many reasons why. Lies to you to make you go away -- said check was "in the mail," six days later I called and they were just getting around to actually mailing it. Had a great 40-minute hold time with a US bank department across the country, that was fun. Later I called about an issue and the banker told me she'd like to escalate to her manager -- manager never called me back, or answered any subsequent direct phone calls. I could go on, but they're not worth the energy. There's like 10 other banks in a two-block vicinity. Choosing any one of them, or not banking at all, would make for a better banking experience.

There are some good local contact people, so I give it a "fair", but the overall culture of US Bank seems designed to screw the consumer. They have been harder to deal with on loans than other banks and credit unions, have confusing products like "single point" that cost money, yet (conveniently for them), don't show your overdraft protection which is at 22% interest rate, even though your other lines of credit are at 4.25%, etc. Overall, I have to recommend staying away, if you can.

This is the best branch in town. The tellers are great and if there is ever a problem there is a banker available - a real human - to handle it. And free parking on the square. I drive past other branches to come to this one.

Terrible experience! Worst customer service! I parked in their lot because I was working in their building this week. I couldn't leave because their parking attendant doesn't accept $50's. The teller wouldn't exchange money for a non-account holder. The banker wouldn't let me open an account "just to exchange money". Had to walk all the way to another bank. This bank is horrible.

Calling the Capital Square branch. When you get voicemail, instead of being able to leave a message at the beep, it hangs up on you. Totally bad.