U.S. Bank Branch Pine St, Monticello
307 Pine St, Monticello, MN 55362, United States
https://locations.usbank.com/index/minnesota/monticello/monticello-branch.html
- SaturdayClosed
- SundayClosed
- Monday9AM–5PM
- Tuesday9AM–5PM
- Wednesday9AM–5PM
- Thursday9AM–5PM
- Friday9AM–5PM

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Reviews
M
If they are open make sure you have plenty of time. I do all my banking online thankfully but sometimes you actually have to go in for something. Just like everyone else in there its usually not something simple you can do online so it takes forever with the one person actually working.
Hi Matt, thank you for taking a moment to reach out. We're sorry to see you had an unfavorable experience at one of our branches. This is certainly concerning to us and we welcome the chance to discuss it further, and offer our help in any way we can. Please send an email with your phone number and reference #1227 to [email protected]. Once we receive your contact information we will reach out to you directly to further assist. We look forward to speaking with you soon. All the best, ^Kortnee
A
If you go here, pack a lunch. They have ONE service counter. They also do not answer the phone. The new re-model looks nice, but service is gone. It's hilarious they did a huge interior re-model and now nobody wants to go there.
d
Don’t have any tellers in the bank anymore, have to use a machine to do the transactions, or go through the drive through, which is not possible with a trailer. Will have to make time now for the huge hassle of switching banks. Hopefully the next one is actually a bank and not a Verizon store that is open for 6 hours a day, with a robot teller
Hello, Daniel. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. All the best. ^Michael
J
Jenifer “the manager” gave Disappointing service. Very unhelpful. Rude and very high strung. You catch more bees with honey than vinegar Jennifer. Some customer service classes would do well for this branch. Thankfully I was able to call the elk River branch and within two minutes I had a meeting setup. After one and a half hours with the Monticello branch I was still confused with no appointment or any idea how to schedule one.
Hello Jeremy, thank you for reaching out about your experience. We'd really like to speak with you about what happened. Please send us an email at [email protected] with your phone number and reference number 1311. Once we receive your phone number, we'll give you a call within 2 business days. All the best^Caitlin
R
The lobby was closed for more than a year due to COVID and remodeling. Went today to set up a checking account for my son only to find out that they are no longer open (lobby and drive-thru) on Saturdays, effective TODAY (August 7). Just another reason why it's time to find a new bank.
Thank you for taking the time to share your feedback, Ross. We understand the changes in operation are a disruption. We're trying to make the transition as smooth as possible. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Ryan
L
Went to USbank ATM Monticello branch. I put my card in and then realized the screen was black which was strange because green light was on Screen stayed black and I never got my card back I was very disappointed I now call bank when they open and try to retrieve it "Some company or Usbank themselves check their ATM'S every day and some check theirs once a week FYI
Hello Linda, I'm sorry to hear about the difficulty with your card at that ATM. For security and safety of our employees, there are some ATMs that are serviced by armored car and some are able to be safely serviced by employees. It depends on where the ATM is located in relation to the building. If you haven't been able to retrieve your card, the best option is to have it cancelled and a new one ordered. If your account is with U.S. Bank, please call us at 800-872-2657 to do so. Representatives are available 24 hours a day, 7 days a week to help. Respectfully ^Caitlin
D
UPDATE (7/12/2021): After 2 1/2 years of working on this with this branch and others, the fee was waived. Updating to 3 stars as we were able to get the issue in concern resolved after a few escalations. As this was my only rocky experience with US Bank, I would still recommend them in general. However, I would be very cautious at this branch. (1/18/2020) This became a long review, but it's a 100% honest experience I had with an auto loan. I'd like to start by saying I've had nothing but good experiences with US Bank, except for the Monticello branch. I have several accounts set up with US Bank including a home mortgage, and have been with them for about 7 years now. Back in January 2019, I was shopping around for a car. Submitted a pre approval online, and a day later, I got an amount back. All good. So, found a car that I was interested in. But didn't have the interest rate. Wanted to compare this with what other places/the dealership for the best rate. When talking with the loan processor, I had mentioned I wanted to do a down payment of 4k, and a loan term of 24-36 months would be fine. After a day or two, she called back and asked if I can come in. I wanted to know what my interest rate would be, and she mentioned I can get this when I come in to talk. Thought it was weird I couldn't get it on the phone, but that's fine. So I came in, and after preparing some papers, she did mention the interest rate which seemed high. Then she put the papers down to sign. I was confused. First, there was no down payment after I had requested it. Second, I'm simply just trying to get comparison numbers. She mentioned I can just pay a higher payment for my first payment due as a down payment (which doesn't help with a lower interest rate, looking at it now). Second, she indicated that things can still be changed if needed, which I figured changed meant we could either add a DP or cancel if it isn't to-par with other rates. I was wrong, but misguided by the person that was supposed to help clarify this instead of pushing for a sale. She hands me a check after, and I mentioned I'll let her know if I need to change or cancel it. She looked at me weird, and proceeded to frantically tell me I can't do that. I went to the dealership, and of course, they had a better rate. Ended up going with them, and called to return the check. This was at around 4pm, and the lobby closed by 5pm. She said I HAVE to bring it back today, or there'll be fees (also she had to add that I was the only customer that had done this to her in 19 years, like I was deliberately trying to mess with them or something). I tried, but couldn't make it. Returned the next day, and they're slapping a $100 fee for "paying the loan off within one year" by them cashing their own check, which that policy is for when a check is actually cashed by a dealer, and the customer pays the bank off before a year. Seems shady to me, since I never cashed it, but they did. She had tried working with her manager to waive the fee, but as you'd guess, didn't happen. When requesting to speak with her manager, she told me she wouldn't let me, and she already did everything she could. Also shady to me. After then trying to contact the 1-800 number over 3 months and 4 different people, each of them agreed with me that this shouldn't have happened, and that they'd follow up. Nothing. Went to the Plymouth branch to see if they could help. Talked to the manager there (he'd actually talk with me), but it's been 3-4 months there, and every time I go in, they say they're still working on it. Not sure what I can do about this. After going through this bank for 7 years and having nothing but good experiences, this left a bad taste in my mouth. After 1 year, something that shouldn't have even happened is still an issue, and no one can help. Makes me concerned for the checks and balances at that branch, and I'm left still hoping that someone is doing something about this (since I am not getting any updates).
Thank you for the update, Dan. I am glad the fee has been waived. I apologize it took so much time and energy to get a resolution. We appreciate your business and are here if you should ever need help in the future. ^Heather
L
I called to see if I could get a check verified to make sure it wasn’t fraudulent before putting it into my account. I was told over the phone that US Bank does not verify checks. If the rep on the phone would’ve asked some more questions she may have gotten more info about a possible fraudulent US Bank check that was circulating. Called the 1-800 number, spent some time on hold but was finally able to verify it. Not impressed with the service in the branch.
J
I’ve had horrible service here calling in multiple times! I’m switching banks I live up here now and never had trouble with US Bank but this branch is bad and I need better service for my business account. Every time I call I feel like I’m bothering them and give me terrible answers. I’ll take my business else where.
Hello Joel, Thanks for leaving us your review. You should never feel you're bothering us when you reach out for help, and I'm very sorry that this is the impression you've been left with. We'd really like to speak with you about your experiences, and to assist however we can. Please send us an email at [email protected] with your phone number and reference number 9040. Once we receive your number, we'll be in touch within 2 business days. We hope to hear from you soon. ^Caitlin
N
Refinanced mortgage - was first directed to personal loans. After wasting an afternoon, was referred to the correct department. Met in person and explained we wanted to do application process in person. Had an online account set up. Started online account that makes the customer do all the work. Explained again, we want to do process in person. At this point we gave up, gave in and finished online (after delivering hard documents to the branch at the request of the officer). It was great that closing could take place at our house... except no one showed up and we couldn’t get ahold of the officer. On the fence about continuing we agreed to continue and set up new closing where no numbers added up and we ended up shelling out an additional $1500. So we were originally quoted $3500 and ended up paying $7000. Have always gone local previously and thought it would be cheaper to go big. Don’t make the same mistake I did. I recommend Michelle Eder at old national. Update: Closing didn't factor property taxes into escrow and am now past due - when will this end? LOLZ
Hello Nelson, I'm sorry to hear about the difficulty and disappointment you've received regarding the refinance process. We never want you to feel like it was a mistake to work with us and we'd really like to discuss this with you. Please send us an email at [email protected] with your phone number and reference number 2838. Once we receive your phone number, we'll give you a call within one business day. We hope to hear from you soon. ^Caitlin
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FAQs
1. How Can I Make Contact With U.S. Bank Branch?
In order to get in touch with them for loans, you can call this phone number +1 763-271-4165, or you can direclty search for online loans. If you need any loans like personal loans for bad credit, you can click this place, which will be quicker.3. How Can I Obtain a Loan at U.S. Bank Branch?
The quickest way is to use their website's online form. For your need of payday loans online, simply search our website to find out more info.5. What To Do If I Cannot Repay My Loan?
The best way is to negotiate with your lender at first and find out a solution for both parties.
2. What's The Address Of U.S. Bank Branch?
U.S. Bank Branch is located at 307 Pine St, Monticello, MN 55362, United States. If you wan to visit them personally, you can check the map to find a way to get there.4. Is U.S. Bank Branch an Agency? Or a Lender?
U.S. Bank Branch is a Bank. Or you can directly find CocoLoan, which is a loan broker, can help you establish connections with 100+ lenders to get miscellaneous loans like online installment loans, look it up on this page to find out more.6. Can U.S. Bank Branch Provide Title Loans For Bad Credit?
Sure. You can get personal title loans if you click here.