U.S. Bank Branch 50th St, West Des Moines

Went in and paid off 39,000 and the check was cleared 1/4/22. I've called this branch numerous times and no one answers. I've called the 800 help line number and always get a go around answer about where the title is. It's been almost 2 months still no title for a vehicle that has no remaining loan balance. I've been told it's in the mail. Then early this week the dmv had an e title. I call dmv and nope their records indicate us bank hasn't released it. Then call 800 number again saying oh we will send you an email your title is being perfected. Absolutely, unacceptable for this to be happening!

Updated: I removed my previous review since US Bank has been responsive following the response to my initial Google review. With grace and understanding as to the difficulties opening up a business post Covid, I have moved from one start to four stars.

Nothing like being in customer service and never being open when people need you. For people who want your money: they don't make much of an effort. EDIT: In response to the owner's response: I have done everything that I can online and was told to go to my local branch quickly to finish the process. I am able to bank completely online through other organizations and have no trouble completing things at other banks. Every time I have a problem, it is with US bank.

This branch has really low wall on the right side of ATM machine lane, and it’s hard to notice at night. It crashed my car.

Worst US Bank I’ve been to. Seems like every time I’m in here there is some kind of issue. ATM is always out of service. The waits are unreal at this location. I’ve literally had to wait 20 plus minutes on multiple occasions to make a withdrawal or deposit in the lobby before.

We've been U.S. Bank customers for over a decade, and we've used this particular branch for a few significant things (well, significant for us!) over the past couple years. Excellent customer service! This last time it was Sheldon providing guidance ---thank you Sheldon!

One of the worst US bank customer service groups here. Never know anything. Always gotta get redirected. So dont go here if you might need customer service

Waited 10 minutes to make a deposit while two tellers worked on other things. Finally left without making a deposit when the line behind me had grown to 4 and not one teller was moving.

5pm drive thru closing time, seriously?? I thought industry standard was 5:30..

The “24hr” full service ATM is down constantly but the people that work here are solid; fix that thing!