U.S. Bank Branch Park Ave, Park City

While traveling overseas, my account had some suspicious activity; someone tried to change the mailing address. I contacted the bank and had them freeze the account until my return. Once back in the US, I visited the Park City office, and they requested some information to maintain my account open. I submitted all the requested information, and I was told everything was taken care. The bank ended up canceling my accounts while I had many payments scheduled. My mortgage company ended up charging me for the returned payment. The bank manager did not give me a refund for the late fee I was charged by my mortgage company, even though it was the bank's fault. I even have a letter from the bank acknowledging their mistake. After over 15 years of having my accounts at US Bank, I can say that the way they handled the situation was very poor. It looks like the local manager does not have any responsibility, as they keep forwarding me to the 1-800 number. I will not recommend this bank to anyone. I recommend local credit unions that take actual responsibility for their clients.

Closed on a Saturday now?! when most people work 9-5 and can’t get in to the bank because of work on weekdays now there’s no chance. If staffing is the problem maybe offer a higher $/hr for new employees. Or look into what management is doing wrong for no one to want to work there.

U.S. Bank is the best in town. The manager there Ashley is very knowledgeable and helpful has tons of good insight and direction when opening accounts or starting small businesses for example. Friendly atmosphere and great attitudes

Don’t go between the hours of 9am-5pm. Understaffed and stressed means there’s no chance to do anything besides depositing a check. Visited multiple times and needed business accounts set up (checking, CC, etc) but nobody was able to help. Will be going to a credit union instead.

Having Ashlee back makes a huge difference when it comes to getting things done and having confidence on matters that are pressing. She ALWAYS FOLLOWS THROUGH on matters. Great branch and super friendly staff.

US Bank staff always helpful and patient. They were always a step beyond in every thing I need. It's costumer service is so good that they really impressed me. I am looking forward to coming soon!! Thanks US Bank.

Ashlee is a rock star!!! We needed help from across the country and she took care of the challenge immediately. This branch is always professional and friendly.

Ashlee, the Manager, solved all of my problems creatively and with aplomb! She was so wonderful, we'll be staying with US Bank.

Very poor communication, lots of hidden fees charged. Lost money by having this account. There are many other great banks- take your money elsewhere

Just great experience, always helpfull, without aby doubts I can say it's great bank! Thank you for everything :-)