U.S. Bank Branch S Main St, Marengo

First time I have ever used this branch, I should have looked at the reviews first. I've been a US Bank customer for 20 years and I just opened a Chase account today. They reversed a large check that I had deposited because it was made out to my name and my wife's name. Then told me I'd get the check back in a few weeks. I've never had this problem at other branches.

You better hope you don’t have tattoos like me if u bank here . A teller named CINDY treated me like a convict when the atm didn’t release my funds and said contact your financial institution. I stepped in immediately to let them know, and like always there was 7 tellers and 0 customers. She tried a “card issue” statement but the teller beside her was nice and said “but he just used the same card” but not ol’ CINDY. The next man to use the atm said it was out of cash and she gladly helped him and gave him the money it didn’t dispense,and even said “ that’s what we’re here for”,while I stood in the lobby and outside (making sure the snow plows didn’t block me in) trying to contact my financial institution with 8 inches of snow on and freezing cold with our 1 year old in the truck with us. Please if u have any other options avoid this bank. We will now close my fiance’s Account here immediately ! Now my rent will be late, luckily I have enough saved to cover the rest of the bills.Totally disrespectful,unprofessional,and unacceptable!!!!!!But it’s just the reality of what I face daily due to looking a little different in a small town unfortunately!

Why are your doors still closed? Businesses are open, no mandates, no restrictions. You Already have glass partitions... I've been a customer for four years, considering changing institutions.

Always a long wait period in the drive thru and they are never equipped with enough staffing to have the lobby open!!! What an inconvenience for customers way to put us first!!!

Appointment only after lock down is over? Just wanted cash some in quarters for pool... 3pm no people..

I'm a US Bank customer who often uses the Marengo branch because of it"s convenient location between Mt Vernon and Columbus. Recently I had a check deposit problem (no fault of the bank's). Erin Kelty, the branch manager, was on it Day One, cut through the red tape and had the problem solved in a few hours! She, her assistant Cindy, and the rest of her staff are polite, personable, caring and efficient. I heartily recommend this branch to locals and non-locals alike!

I bank here often, all the tellers are sweet and professional, . . . Cindy is my favorite. Please keep this branch open.

The staff is incompetent and cant understand english. Save yourself the nightmare and go to a real bank. Your money is not safe here. These people have no business dealing with money period!

ATM regularly down. Potholes in parking lot. Staff is slow and not knowledgeable about banking information and account information.

Customer 21-years personally I cannot wait to say adios!