U.S. Bank Branch E Amador Ave, Las Cruces

US Bank is a great bank, but avoid this branch if at all possible. No one is rude, although it frequently takes 5+ min to be helped even if you are the only one there. The biggest reason to avoid the branch is the manager. Her name is Claudia. US Bank gives their managers a good deal of autonomy. This means that she has the power to decide how her customers are handled in her branch. She told me directly she she does not believe in considering individual cases because it is unfair. As someone who had spent 10+ years in customer service, this was shocking. Pretty much the entire job of a customer service manager is to tailor the solution to the customer. Obviously something she needs some training on. She gave me the impression her personal pay is impacted by her ability to collect on fees. Not the kinna manager I like doing business with and really not the standards I am used to with this bank. Update: 2 years after I wrote this, I continue to experience rigid and condescending customer service at this location. The tellers are argumentative with a smile and seem put out by my presence. Looking at the reviews of others and my own experience, it is clear the manager of this location does NOT take customer feedback. The location at the other end of Lohman is a consistently excellent experience. Go there.

Made an appointment online a few days prior, they were at the door to greet us in seconds and got what we needed done. We received very friendly and professional service. Have banked with USBank for 20 years and will continue to do so.

Went to another location and was disappointed, staff was ...unhelpful. Came to this location and was helped by a gentleman named Lance. Excellent service. Lance actually helped me decide to continue banking here after my experience at the othe location near the mall.

Conniving, lying and incredibly crooked. These people changed my pay method to one of their focus cards. Cards got stolen and now I can't access my paychecks. I cancelled it two weeks ago and still haven't gotten a replacement. They refuse to help me because the card isn't actually theirs and give me a number that I already know won't work. If I could give a zero rating, I would.

Amanda the teller was super rude. Then I was charged an fee to caah a check that originated from this bank. I would absolutely not do business with these people. Stay away!!!

Very rude and disrespectful. Made comments they shouldn’t when they don’t know what I’m going trough.. I will definitely not refer anyone over to this branch.. I seriously can’t believe how I was treated!!!!!!!!!

Unusable robo answering Poor customer service