U.S. Bank Branch Harbour Pointe Blvd, Mukilteo

I have been banking with US Bank for over 30 years and I've never experienced such poor customer service ever as I have at this branch. They referred me to another bank because they couldn't assist with a simple request. The branch manager should be fired.

I recieved an overpayment check from my insurance company today and I don't have an account with us bank or any bank because of personal beliefs. I was ready to receive a boatload of grief and harassment as I went in, as every banking establishment does this when they have to cash a check to a non customer regardless of it being drawn off of themselves even after the 6 and upwards dollar charge they punk you for. I walked up to Robert's booth and to my pleasant and thankful surprise he was incredibly respectful,efficient, and still managed to represent his company to a potential new customer without coming across like a used car salesman telemarketing pusher. He triple checked my credentials, made small talk to pass the time and then completed my transaction. I will absolutely open an account with us bank when I recieve regular income again. I appreciated the professionalism,and overall the basic sense of respect regardless of what I look like, or if I'm a customer or not. I really hope that his approach catches on with other bank tellers everywhere.

Twice in the last six months I've been driven to tears and both times were due to the service from US Bank and this branch. First, I was denied a home equity loan via the mail (was to use to pay off debt and remodel) due to "liens against my property." Well, I don't speak bank jargon so I spent hours trying to track down what liens these might be and there were zero. I even spent time calling Experien and TransUnion and all was clear. When I called and emailed US Bank asking for a simple explanation so I could address the issue, I received no explanation at all. Communication ended. Why would this option be offered to me to pay off debt when the debt was a barrier to being granted the loan in the first place? I was not offered any other options. My home loan was through US Bank for 17 years and I ended up refinancing my home with a different lender with a good amount of equity in my pocket. Second, after my home loan was paid off, I received two checks from US Bank for escrow overage. I went to deposit them via the ATM and both went through. Next morning when I checked my account, only one of them had gone through. I called the main customer service line and was told that since the check was made out to me and my ex husband and since we don't have a shared US Bank account the check was being returned and I had to go in to a branch and deposit it. Mind you, BOTH checks initially went through and were made out exactly the same. Two days later I took the re-issued check to the branch to deposit and was told that my ex-husband had to be there in person to deposit. He does not live here and that is nearly impossible as we've been divorced for 12 years and never had a joint account. The teller was nice enough to call someone and ask if there was a work-around, but there was not. However, she did not seem very understanding of my situation. She said I should have removed my ex-husband from the home loan prior to closing to avoid this situation, when it was US Bank who told me the only ways to remove him from the loan were to either refinance or I provide proof of his death. Why would someone assume I hadn't already tried to remove him from the loan after being divorced for 12 years?!? I have an account with a credit union for my paycheck direct deposits and went home and deposited it via the online app with no issues. I will be closing all accounts with US Bank in the near future because I frankly do not trust them with my money. I have money in savings for some house work and I don't trust that they will free it up when it's needed without jumping through significant hoops. I don't know if it's because I'm a single woman, or if this is just standard business practice, but it's terrible. US Bank needs to seriously re-evaluate their policies to be more customer friendly and accommodating.

I am stunned by the treatment of my spouse, by an employee named Sara. Not only was she rude, but she was also condescending. My wife called me in tears, after her experience. As a result, upon arrival back into town, I will be closing my three accounts with US Bank, and moving my business to another bank. If US Bank thinks that customers do not talk to one another about things like this, then they are dead wrong. Additionally, I will make sure that all of my customers know about our experience.

I have had the best experiences here. I am a business owner with banking relationships at 5 different banks and this is my favorite branch when it comes to getting things done. Sara Lee (Asst MGR) is absolutely fantastic to work with.

When I come in to get change for my business they never have change in their drawers to give, it’s always in the vault. Today my manager went In at 11:30 to get change and the teller told her he didn’t have change in his drawer it was in the vault and he wasn’t able to get change because his manager was in an appointment, shouldn’t these tellers have change in the drawers so they’re able to help customers. This location is poorly managed and has the worst customer service.

This branch is a disgrace! My mother who’s English is proficient went in to get help with credit card and the branch manager Sarah Was the rudest, non customer centric banker I’ve ever encountered. She didn’t have the patience to help so when another banker stepped in to help, she still went ahead and told the other banker to not assist that credit card issue was not of bank branch matter and that the customer (my mom) should deal with it on her own. So disappointing, would never bank with US bank, and even so, never with this branch!

Being able to deposit cash in the ATM at the bank is wonderful. However, today it's not accepting cash. I got in line behind one car at the window, 1 car… After waiting 10 minutes I left. It's easier to drive to Wells Fargo then to continue to wait in line at this US Bank drive thru. My question is if you have something that is gonna take so long at the bank why are you sitting in the drive-through blocking every other customer from help instead of going inside the lobby?

Been coming to this branch for 2months to cash my paycheck. Drive thru Opened at 9:30....show up this morning to cash my paycheck. Now they don't open till 10. Lobby still isn't open because of covid, so 9:30 was a good idea. 10 w/no notice is so frustrating! I start my job at 10 and it's not the same schedule every day, so there is no guarantee during the day when I'll have time to cash. And wall Mart doesn't accept the check in their machine. I relied on this branch opening at 9:30...again, so frustrating!! 😡

Worst experience ever, terrible customer service!!! Branch systems are from 1980s banking and they give run around like big corps