U.S. Bank Branch Merritt St, Lucasville

The teller here was confrontational and extremely rude in explaining that their lobby is appointment only. She was dismissive of what I needed and did not engage in any kind of dialog about my situation. The branch manager justified her actions as corporate policy and also did not seem to care whether or not how the teller acted was appropriate. I will do mu best to never go back to this branch again.

Zero stars needs to be an option. US Bank is pointless. Terrible access to US Bank branches in our area and the ones that do exist have such limited hours that it’s pointless to even have those. Then, on top of that, I drive out of my way to a branch that has a lobby only to find it accessible “by appointment only”.

Customer service has been very helpful and understanding of issue's I have experienced since opening my account in iowa in 2013. As both an x military and my current employer, OTR. Having a local bank that is in many other cities and states has been a warm family feeling when crisis arise in every day hurricanes... and that's is something to smile about. I would recommend u s bank to any military member of our armed forces.

I had deposited a check which was put on hold and next morning I had a portion of the money that was deposited from the one day. So I decided to withdraw $1500 dollars at the drive thru and there was no questions asked about my rather large check deposited the day before. So I go on my way and about 3 hours later I checked my acct on my phone to see if I had received more of the money. Well apparently one of the ladies there decided to put additional hold on what they deposited that morning reporting it fraudulent and still gave me the $1500 which now put my acct in the negative. So my problem is why is it they see it as fraudulent and still gave $1500 of it to me through the drive thru and let me go in the negative by taking all of the money back and not saying a word to me about it. Just left me high and dry. This is poor customer service all they had to do is make one phone call to the place that made out that large check to verify or at least tell me they can’t give me the $1500 that they screwed up instead of letting me go in the negative and now have no money at all for 9 day’s. Oh yeah not to mention this has been my home bank since 2005 13 Years and still get treated this way. This needs to be addressed to someone that has some kind of importance. So now I’m going to go from March 20th thru March 29th with no money for gas or groceries. I will take my service elsewhere after all this.

They take more money out then what they should and the customer service is totally rude. I can tell you one thang I will switch banks really fast.... I'm over this BS... Foreal