U.S. Bank Branch Dana Dr, Redding

Received a voicemail from a person (Pam) at US bank. Asking me to return her call. I’m out of town and have been trying for two days to get ahold of someone at the branch, no answers or an option to hold. Basically, I have no idea how important the matter is and can’t find out. Unacceptable!

Went into cash a check and it took 18 minutes. Teller was fairly new and really needed a backup helper. He left to speak to the manager TIM, After a few minutes I walked over and ask what the problem was, he about jumped down my throat, rude, rude,rude. Where is the 5 star service I this branch. They really should get a new manager. Thinking of changing banks😟. If I could give zero stars I would.

Went into the u.s bank on dana, the teller was extremely rude when i asked to open up a bank account through them. He said 'umm.. your too late, it takes a hr or more to do that and i close in half a hr.' Me not knowing how long it took because i have had same bank sence 16.. he was not friendly nor where the other girls who gave me dirty looks for asking.. he said i could come back another day and do it, i will not return there. Made me very uncomfortable.

They like to play childish games with your money I called customer service and complained about a check they are holding for 7 days I told them they sucked at customer service 1 hr later I tried to get fuel in my 18 wheeler and my debit card got declined they said I was over limit for the day but I hadn't used it since like 2 yesterday cost me a 1200 load with there games had to go to a bank and draw out money

In the last month us bank has made one mistake after another. Short version: because of their mistakes I ended up stranded with no money 1000 miles from home. And then they promised the money would be put back into my account in 10 days. It’s now 3 weeks later. No money. Wednesday I Talked to Tim, the branch manager in Redding in person. He couldn’t figure out why I hadn’t gotten it. He said he brought it to the system’s attention (my words) and he wasn’t sure when it would deposit, that night or next day..... but he would call me the next day (Thursday) today is Friday ...... no money no phone call. I even told him that my family had banked with us bank for almost 25 yrs and that I was seriously ready to close our accounts. This apparently meant nothing to Tim.

Unfortunately I have to give a negative review as far as car loan experience horrible the loan/teller very inexperienced including bank manager the DMV paperwork incomplete done wrong I purchased a vehicle from a sibling was being taxed threw the bank for DMV finding out it to be wrong! I had to cancel check the bank did wave fees for their error! However, when I paid for registration to vehicle it came back to my sibling name registration & title showing my sibling thank God I didn’t purchase the vehicle from a stranger they could have been a horrific situation! I had not received the title as promised by the loan/teller 3 weeks ago it was in the mail according to her! So, I made a phone call to this branch finding out I have to go to DMV myself which was never explained I was told it was being mailed. I don’t recommend doing auto loans here I am extremely upset I plan to go threw another outfit for upcoming auto loan my sibling & myself decided to sell this vehicle but could not due to title hold up & DMV paperwork errors done by the bank loan personnel!

I called the bank for help and direction for an important financial transaction. I waited patiently on hold for 30 minutes only to be rudely talked to by Tamara. When I asked for her name she then hung up on me. When I called back to talk to the manager (Tim), he reprimanded me for cussing at her and calling her an offensive name. I did nothing of the sort and would never stoop to anything unprofessional like that. I was shocked and saddened. How could my bank lie and be so unprofessional? This is where I entrust my finances. I've been with us bank for almost 30 years and have recommended all of my children to open accounts there. I just transferred all of my money to the Redding branch and in the past have had very positive experiences with us bank. Sadly, I will be closing all of my accounts with US Bank and go to another local bank that will gladly help. I feel tramatized from this whole experience.

The US BANK on Dana you cannot make a deposit in the ATM

On hold now goin on 15 minutes, needing to Close an account for an Individual who is in a Perdicterment, not able to use his automatic Deposit SSI money $945. presently. Instead of Returning the monthly payment back to SSI, this Bank is absorbing $5 monthly fee. I will proceed best to close his account on my next day off, tht means trip to Social Security, Bank, and other facilities.

Beware of Javier he is a lair, otherwise the ladies are very courteous. Javier chose to lie to a 19 year old girl(my daughter), as to what information she was legally obligated to revel to the bank. When i called him on it, he spent seven minutes trying to avoid admitting he lied. That's pretty shady to me.