U.S. Bank Branch Nolensville Pike, Nashville

Awhile ago left a 1 star because of this place not being organized and they don’t update their hours online .This branch is on one of the busiest spots of Nashville but yet they are not organized.online says open ,at 1:40 pm but,when you get there the lobby is closed on a regular Wednesday. This happened a lot to me and I wish I could take that one star off but can’t . So if you are a customer or SPECIALTY a business owner THINK TWICE before driving all the way here and see the old fashion papers on windows telling “we are closed” PLEASE UPDATE YOUR ONLINE LOBBY HOURS SO WE DONT SPEND SO MUCH ON GAS TO SEE A CLOSED BANK !!

Cheryl Anderson helped us and she was the best banker we could have asked for. She is such a kind lady :)

On 12/21/2021, my accounts with US Bank were placed on "hold" for no apparent reason or date the hold will be removed. I have attempted to contact the person responsible for the hold, calling 62 times and leaving voicemails, all with no response. As of today, I still have no idea why my account is on hold or how long it will be on hold. This has been the worst experience with any bank I have ever conducted business with. US Bank has really made me second guess the current banking system and how much control they truly have over our everyday lives.

Ms Pena or whoever ...the ugly spanish chick refused to open a bank account with my payroll check today. She didnt even look anythibg up she just said she could not help me...rudly interuppted me when I was speaking with her said to basically leave she wasnt going to help me and dismissed me. LMAO WHAT? My USbank in Goodlettsville said they would zero problem. I just feel like the negative reviews are extremely valid in this case. Like these people are either mentally incapable of 2+2 or they're special ed with an attitude. At what point do you do the only job you were given? LMAO! I would be embarrassed to work here. I'd trust a bum with my money over this place. Update : Goodlettsville location handled my situation professionally and perfectly. I was able to open my account with my payroll check this morning. Your location handled this unprofessionally. Y'all need new employees the bad reviews aren't here for nothing. With that being said I absolutely will contact y'all because it seems you need to clean house. I will not come to this location until y'all find professional customer service reps. Thanks.

This is without a doubt the most rude, disrespectful, and repugnant banking institution I’ve ever dealt with. All of the tellers need to be fired, effective immediately. The level of disrespect, incompetence and lack of customer care displayed by the tellers and banking staff as a whole is completely and utterly repulsive.

I wish I could give them negative stars. The worst costumer service I have ever had in my life. Staff are so unprofessional, disrespectful and RACIST. The teller over there, I don't remember her name but white girl, never say hi to me or even look at my face for just a second. This is my second time there, same teller, same experience. So so rude, she did not want to help me. I won't never come back. She make me think that I may need to cancel my US account now.

Horrible customer service. Very unprofessional service. Almost all tellers are rude and disrespectful especially the chubby white teller (Nikki) she has a bad attitude and disrespectful towards everyone. If you don't like people and your job, then don't work at customer service. I'm cancelling my account and convincing my dad to cancel his business account too. I wish I can give this 0 star.

This has become our home branch since our move to the neighborhood in 2009. We don't have the same relationship at this branch as we had prior to that move (we actually don't need it), but we grew into a great appreciation for the staff--and the efforts toward plant updates by U.S. Bank. (That can't be easy, given the small size of the lot.) Our bank reflects the highly multi-colored makeup of our part of town both in the staff and the customers!

Very rude employees. Don’t recommend going to this branch ever! Teller was very rude. Branch manager was even as rude. I’ll be switching banks after 9 years due to the customer service at this branch.

( security black man ) i can not believe , horrible customer service, black guy security told me get out 😨 , because only i said I can not sit , i have to go . get out? And after I talk with his boss again he said i will show you , I don’t know what did he mean . Two time he jump to me and 10 time he said i will show you ! Rude rude rude ,