U.S. Bank Branch 3rd St, Fond Du Lac

Attempted to open a joint account credit card but it was not set-up properly by the banker. Since then, have been given the run around on how to get this fixed. It has taken 3+ months and is still not resolved.

This place is absolutely amazing! I have NEVER experienced such extraordinary customer service, and I don't even have an account with them (yet!). I want to give a HUGE shout out to Megan who works as a loan officer there. I called with plenty of questions and she took the time to help me out a lot and even went as far as to place me on hold so she could make sure that her responses were as accurate as possible (I had a fairly difficult situation). She truly helped me out after experiencing several years of difficult times and eventually being physically laughed at by a different loan officer from another business. I wish that I could express my sincerity in how thankful I am for the impact she and this company made in my life with one simple phone call and an incredibly helpful and caring employee. Thank you a thousand times!

The employees at this bank have misdirected me twice in the past 6 months 1. They told me I couldn't change my debt card pin at a branch and had to do it over the phone. When I called US Bank i was informed I could only change my pin ins branch or get it mailed to me 2. I needed to change the type of checking account I had. I was told I needed to go another location. I drove to the US Bank on Main St in Fond du Lac where they told me the other location could have helped me and I didnt need to drive all the way there. I will NOT be going back to this branch!

Every time I go here the services get faster Every time I love it thank you

I think all banks should have a 3rd shift status for those who work 3rd shift. Keep the bank open 24/7 and hire more staff to run 3rd shift.

They’ve always given me excellent service.