U.S. Bank Branch North Ave, Oak Park

Teller was the most unprofessional indvidual I have ever encountered in all the years I've been banking, to make a long story short, I ask for large bills when I was Making a withdrawal and the Teller told me no large bills. So I said ok, so after waiting 15min for her to return she finally came back and repeated that she was giving me all small bills, so I said ok. But she wouldn't send the funds through, (wanting confrontation) she finallysentmemy money. .haspent enough time

Ali, is the man to speak to if you have any problems, COVID has places short staffed & need to be patient, it’s frustrating that a lot of businesses are struggling to keep employees motivated , Ali took care of my issues & I felt he cared about my Problem & is working to get this branch back running properly! Business is built On relationships and that is what this man proved to me today!

After visiting this branch I am ready to close my account. The teller was rude right from the start. The bank was unable to give me more than 4,000$ and said I had to place an order for the money and it would take a week and a half. I wasn't asking for much, for a big bank like US bank to have this policy, this is just ridiculous. I understand the policy but the way the teller explained it and had no sincerity really makes this branch get a low review. Go to the Belmont and Austin branch if you really need some real service..

At this time it's a pandemic, I had an issue that with a check tied to my mortgage. Ali at this location was very professional, understanding, and help resolved the issue with my check situation. Even when it was not a pandemic I've never received such great care. Did I mention I went to a different location and received the royal treatment?! Thanks Ali! Keep up the good work.

Always friendly and professional. The rare times that I've had any issues, they were quick to resolve and more than accommodating. And although farther than the closest branch location, I make a habit coming here knowing my banking needs will be promptly taken care of.

Worst experience ever today 01-04-2021. Their lobby is closed due to Covid 19 and they only do drive thru service . Only one lane is open and two are closed. A big line of about 20-30 cars and than after 45 minutes they tell us the system is down . So now every person that was waiting in their car for 45+ minutes had to leave and got no proper explanation as to why we couldn’t do business with them. Shame on whoever is in charge of this establishment!

I always receive bad customer service from this branch. It’s on my way home that’s why I stop here, but I will rather take another route than still be coming to this branch with unprofessional tellers. Today I went thru drive thru and the teller instead of asking me what did I want to do in the account she yelled at me and without asking me about the money I was going to deposit and the rest I just needed some change. They didn’t come to the screen they just took the money so I couldn’t tell them.

Great service! I saw Ali's professionalism when I saw a customer go on a tangent for no reason. Love this bank and their professionalism. Keep it up

This place is horrible. Staff laughs and jokes while you trying to handle business. The staff is very inappropriate. No supervisor, unprofessional lack of management. I believe walk in their joke/bet. This location needs better management overall.

Drive through is opposite d main bank. Very friendly staff