U.S. Bank Branch Maleta Ln, Castle Rock

I've banked with US Bank for more than a decade. Always had great experiences. I've taken out multiple loans, including business, auto and personal. I have multiple lines of credit and accounts. I've never had any reason to complain. Their people are always helpful, engaged, knowlegeable and polite. And US Banks' multiple branches throughout the West make it easy to get service virtually anywhere.

Local car dealer went to help a customer payoff their lease, as we have done hundreds of times. The quote was TEN THOUSAND DOLLARS HIGHER FOR THE DEALER TO BUY IT!!!!. Very very amazing and uncool for a bank to do this. So now, it will cost him $3300 in sales tax that any normal lease customer would not have to pay selling to a dealership. WTH

US Bank closed the one branch in Castle Rock that was actually good, the one in King Soopers on Ridge Road. Those people cared and did their best to help. This branch is a joke, I've never been able to accomplish what I need via a person, and now I can't even count on the ATM. About a month ago, I needed to withdraw a decent amount, and when I went in (the one teller working) told me it would take 30 minutes to help me and I should use the ATM which had about 7-8 cars lined up to it. So I went to the branch by the Outlets and was proceeded to be judged by the manager for what I wanted to purchase with MY MONEY, but at least I got my money. However I went to use the ATM tonight at the stand alone branch and could only make a deposit??

Do not open an account here. This is the worst branch in Castle Rock, seems to be the only USBank they are keeping open and closing the better branches. I went to the branch in King Soopers, they told me I cant open an account there because they are closing and I need to go to the main branch. I walk in this main branch, no customers are there and three employees are sitting there not helping anyone. I am told I can't open an account because I need an appointment and none are available today. Seriously they would rather sit there and do noting then help me. I already have 4 accounts with USBank that I need to close and go to another bank that is more helpful.. Update: Went down the street to a competitor bank, walked in and opened an account that day.

Everyone I have encountered here has been really friendly and ready to help! Always an enjoyable experience!

I've been using USBank for over 20 years and have been with this branch since they opened. Having multiple businesses, I use the branch frequently and have never had a bad experience or an unacceptable wait time. While calling, if a particular specialist is not available, they are always ready with a backup number to call. I could not imagine the staff could do anything to be more accommodating.

Terrible customer service at the Castle Rock branch on Maleta Ln. I went there to finance an end-of-lease vehicle. The employee, Hannah, at US Bank did not complete the paperwork correctly resulting in me getting additional charges. The branch manager, Ashley, refused to return all the funds to me, telling me I needed to "meet in the middle". Why? Isn't it the bank's responsibility to know how to finance loans? Shameful way to treat a long-time customer. I wish I had gone elsewhere for a car loan and elsewhere for my banking.

I entered this US Bank branch around 4:00 pm today (6/14/19) to conduct business; I have used this branch for several years. As I stood in line, I overheard two tellers (one middle aged African American male and one middle aged caucasian female) engage a customer in a conversation about our local law enforcement officers. As a career firefighter/paramedic in the local area, I found the content of their conversation to be defaming and extremely unprofessional. Both tellers made comments stating that our local LE have nothing better to do than harass citizens, attempt to "meet a quota", and made accusations of racial bias, in front of other customers. The nature and context of this conversation was highly derogatory and has no place in the professional setting. I was extremely disappointed in both tellers, it is my understanding that today is one of their last days at the branch. I will no longer use this branch, and I hope management will curtail this sort of open bias towards our emergency services community within the work place.

Terrible customer service! My daughters went in to the branch to get help with their direct deposits. The teller was rude, short and abrubt. I called to tell the manager Ashley about her employee and how she treats her customers. She only defended her and her service.

Terrible customer service. The ATM on 2 separate occasions took money and did not credit it to my account and the response was, we need a receipt. The ATM gave me no receipt because it didn't credit my account!!! They refused to refund my $60 so I will be closing this account. I am a senior citizen and in all my years have never experienced such appalling service from a bank.