U.S. Bank Branch Page Service Dr, St. Louis

I’ve had quite a few bad experiences with this bank in particular but I think today was the last straw for me. I made an online appt so a banker could call me so we could talk about my account 1. They never called me and totally forgot about my appt and I have an email confirmation saying they would call, so I had to call them even after making an appt. 2. I wanted to talk to them about my overdraft protection fee, the banker continued to argue with me stating I never had it, then I had to go through my past transactions proving I had it, yet he still continued to argue with me. I even received an email from customer service stating I cancelled my overdraft protection fee.

I just left this branch and i attemped to withdraw money from my stimulus check card as well as my regular debit card. Normally this branch is pretty good, they only take about 5 minutes or so to complete the entire transaction. Ive never had a transacation this slow. She also decided to help other customers while attempting to complete my transaction which maybe was the most infuriating thing about this visit. There was another girl that was just standing there that could have helped them instead. All in all i dont want to color us bank or this branch as a bad company or branch. I'll still continue to use them but i will actively look to avoid being serviced by this employee.

Always amazing customer service, the staff is extremely friendly and always talk to their clients on a first name basis. I’ve been banking here for 5 years, personal and business and I can’t say enough good things about this team! Ashly, Max, David and Chealsey are super stars! I would give them 6 stars if I could.

There is no less then 0. Because of this location I want to close my account. I’m with US bank for a year. I was adding my wife to my bank account. The door is close due to this pandemic. I understand I need to book appointment. This not the case come out and yelled.

By far the worst US Bank in the whole St. Louis Region. ATM is always broke...Always! And slow, the staff is in no hurry...your time doesn't mean anything to them...otherwise the ATM would work and you wouldn't have to go inside in the first place. ~~~~~~~~> I'll be Looking to bank else where.

My Experience with David Spriggs was nothing less than amazing. He was courteous, professional and considerate. He was very informative.

Wouldn't let me do a wire transfers because I had to be there by 3:30. It was 3:32 . And I was in line at 3:30

Ashley smith and david alferman had wonderful customer service. Paitence and understanding about my situation. I had my issue resolved quickly and positively.

This is by far the best US bank branch that I go to...I choose to go to this one because of the friendly staff, fast transactions, and there is rarely ever a wait! LOVE this US Bank Location!!

Because of this branch I have decided to close the account I have had open for more than 10 years. They are disrespectful, rude, unprofessional, condescending and incompetent. Do not waste your time here.