U.S. Bank Branch N Northwest Hwy, Chicago
6100 N Northwest Hwy, Chicago, IL 60631, United States
https://locations.usbank.com/index/illinois/chicago/norwood-park-il-branch.html
- Saturday9AM–1PM
- SundayClosed
- Monday9AM–5PM
- Tuesday9AM–5PM
- Wednesday9AM–5PM
- Thursday9AM–5PM
- Friday9AM–5PM
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Reviews
M
I have been baking with this branch for years. The customer service has declined so significantly that I don’t even want to deal with it anymore. Every single time I go to the bank I have to sit in the drive-through for 20 to 30 minutes just to make a deposit. They have no customer service, no help and the ATM is broken over 75% of the time. They know there’s an issue here and clearly they do not care otherwise they would be making some adjustments. I understand staff shortages and Covid and all the other things they want to blame this on but enough is enough.
Good morning, Maribeth. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location isn't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 5595 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather
J
The drive-thru representative gave me $700 more than I asked for. After I sent the money back through letting them know they made a mistake it it took them 15 minutes to give me my original withdrawal and that made me late for an appointment. Don't use their drive-thru!
Hello Jody, I'm so sorry our mistake caused you to be late for an appointment. Thank you for taking the time to share your experience at the branch. If you would like to discuss your visit further, please email your phone number and reference #9091 to us at [email protected] and we'll call you within 2 business days. We welcome the chance to discuss your visit further. All the best, ^Kim
S
All these bad reviews are true. As of 10/25/2021, they still haven't done anything to change the slow customer service. I won't be going back to this location.
I know how frustrating long wait times can be and I'm sorry for any inconvenience, Saher. Please know it is never our intention to take up more time than necessary to complete your banking tasks. I hope you were able to get the assistance you were needing. For your convenience, many transactions can be completed digitally, 24 hours a day. This can be done at any of our ATMs, on our website at usbank.com or the mobile app, or by calling our 24-Hour Customer Service at 800-872-2657. I hope this helps and that you have a great day. ^Larisa
B
They don’t answer their phones and very poor customer service in general. This bank needs to catch up from the 1990s.
Good morning, Brian. Thanks for taking the time to leave a review. I apologize that the service you receive and experience at this location aren't good. If you would like to share additional details, you are welcome to do so by emailing [email protected]. Please include your contact information, reference number 4642 and details of your experience. We will give you a call within 2 business days. We hope to hear from you soon so we can look further into this issue. ^Heather
T
Get a new ATM. It’s broken every other week. I come every week and it is out of order every other week. It’s ridiculous.
w
It sucks. Take about 30 mins in the drive thru. The line is all the way to the road. They have to put more staff
Hello. Thanks for taking the time to leave a review. We're sorry to hear you had a long wait time during your recent visits. We understand time is precious and it is not our intention to take up more time than necessary to complete your banking tasks. If you'd like to discuss this in further detail, please send us an email to [email protected] detailing the experience you had. In your email, please include your phone number and reference number 8122. Thanks again. ^Heather
P
This place is great and they know what to do and how to open accounts. Not like the Norridge branch.
T
Super nice but get them to answer ther phones take them 15 rings and then a hold but the stuff Maria and this orther Lady are super nice
T
Donna is wonderful! She's extremely accommodating and always upbeat.
G
Great bank the people were very friendly and knowledgeable its a great branch if you bank with us bank
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2. Where Do I Find U.S. Bank Branch?
U.S. Bank Branch is located at 6100 N Northwest Hwy, Chicago, IL 60631, United States. If you wan to visit them personally, just use the map to locate a way to get there.4. Is U.S. Bank Branch an Agency? Or a Lender?
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